Revolver was not there ?

[6789olds]

Went to pick up my 357 today at turners in Oxnard and it had been 11 wait and they didn't have it it was i stock wen I bought it what's the deal ? I am bummed they said they can have it by Monday afternoon

[Grizzled Bastard]

So where is it? You have to do another 10 day wait? A handgun is DROS'd with a Serial Number.

[6789olds]

They said it was a error in the computer and it never got sent from the "warehouse" I hope not another 10 wait I will find out Monday

[savannah]

That is bull. It is DROS'd with a serial number. That gun should be in a safe waiting for you.

[223556]

That is bull. It is DROS'd with a serial number. That gun should be in a safe waiting for you.

+1, cant do a DROS on a handgun without a serial number

[lt05deluxe]

Hell yea that's all BS. That gun is yours.

[6789olds]

That's what I thought to. Can they get a serial of the gun on the computer ? that was sitting in the warehouse ?

[ke6guj]

That is bull. It is DROS'd with a serial number. That gun should be in a safe waiting for you.

it is sitting in a safe, at the Rancho warehouse or at one of the others stores.

+1, cant do a DROS on a handgun without a serial number

they did have a serial number to do the DROS, they got it from their company-wide inventory system.

And, if they made a mistake by typing in the wrong number, or accidentily double-selling that particular handgun, they can do a DROS correction with a new serial number.

That's what I thought to. Can they get a serial of the gun on the computer ? that was sitting in the warehouse ?

yes they can, and yes they did.. unfortunately mistakes happen. When you have 10+ stores, stuff works differently than if you are a small time shop.

I'd ask for some sort of compensation, perhaps a box of ammo for your time.

[bkk6869]

They did that to me when I went to pick up my m22. I ended up taking the store model and correcting dros because I wanted my damn gun. Tried talking them in to a free box of ammo but no go. That's the only time I've walked out of turners with my gun but still pissed off.

[BillCA]

I'd ask for some sort of compensation, perhaps a box of ammo for your time.

This, at least.

As a customer, you expect the retailer to not only provide a product for you to buy, but to have it ready at the promised time - especially if they add an extra 24 hours to the wait period.

It's bad enough that the State forces us into making two trips to the shop to make a purchase. But forcing you to make a 3rd trip is simply not acceptable. Take your hourly wage rate, multiply it by the time it takes you to drive to the shop and then home. That's the amount of your time & money they wasted. That doesn't include the cost of fuel either.

[stitchnicklas]

a box of ammo????

uhh try more then that or the sale is canceled ...

i have no mercy for screwups in this age and day....

i would say give me more then a box of cheap ammo, i would say give me 2 or 3 boxes.they screwed up and hence they screwed you.
i have screwed up in deals before and i ate it and gave what was right and so should turners.

[ham]

i have no mercy for screwups in this age and day....

and i bet your a wonderful customer to deal with, being a perfect as you are..

[LT1Silverhawk]

Due to a change in their delivery route, weapons not showing up on the day of the pick up is becoming a rather frequent occurrence at Turner's these days : "Wasted trip - Torrance store".


Calling ahead to make sure the item has arrived is the best way to go (though hard to do if one is going right as the store opens).

[Distro]

I have always called ahead the day before to avoid this. Not that it would make it okay if I did save a trip by calling and they said it wasn't there, but it would be a bit less aggravating.

[DiogiDoc]

Jst to be devil advocate, it is nice that Turner's has a large warehouse so there is a larger selection of gun available to purchase even though they are not physically present at the store. I was able to get a Saiga 7.62 for $399 because of this during their grand opening. Sorry you had to wait, Hope you got a good deal.