weekend wait times

[hunterb]

Please have some bench outside so we can sit, while waiting

I second this suggestion. There is no where to sit inside, and no where to sit outside.

With average wait times on weekends being 1.5 hours minimum, this is a necessity for your customers.

For a very small investment you can do A LOT to increase customer comfort when dealing with the long wait times.

The fact that you don't have a single place to sit down but regularly have hour plus wait times is a customer service failure.

If you are not willing to have seating inside (I always end up sitting on the ground), then at the very least provide benches or something for customers outside.

Customer service 101, sadly becoming a lost art in the retail industry. Provide a good experience and they will be back. Make it painful and they will avoid you if they can.

Lots of new gun shops opening right near you, and they will begin to take marketshare as customers look for a more comfortable retail experience. Look at how many of your customers mention how uncomfortable your store is. This should be a cause of concern for any owner or employee.

What about older or elderly customers who cannot stand for 1.5 to 2 hours? Disabled customers?

$200 in outdoor bench seating could go a long way to help alleviate this problem for a proportionally tiny investment.

Just my 2 cents.

[Psykoasn]

how about set up a check in station, where we leave our cell number and when it's our turn it sends a text, and you have x amount of minutes to get to the counter before the next person is called

that way we can go to Fry's and look around or get something to eat and come back

[andyng74]

how about set up a check in station, where we leave our cell number and when it's our turn it sends a text, and you have x amount of minutes to get to the counter before the next person is called

that way we can go to Fry's and look around or get something to eat and come back

good idea

[bubbapug1]

Maybe get a liquor license and install some big screens during football season

[3006Garand]

And a stripper pole too!

[indetrucks]

All 5 times I have been to Riflegear on weekends I have had to wait well over an hour and a half to be helped.

Maybe get some more weekend help? The wait times are horrendous, the worst retail gun store wait times I have personally encountered.

The saving grace is the incredible customer service from Peter.

It happens and it's not their fault. Anything having to do with a firearms takes forever, so ya just gotta deal with it.

I was merely picking up my recently jailed rifle. I walked in at 10:30 am on a Friday, grabbed the number and walked to Fry's. Came back in 30 minutes and was helped after about 5 minutes of waiting.

Like the high prices in our F/S section, ya just gotta deal with it

[ClickClickPow]

The wait can be long but the service is phenomenal! I try to give them my business on that merit alone!

[wattspd]

Next time I go I'm bringing a folding chair and a cooler.

[Markhb]

I have purchased a few guns from Riflegear recently. Nothing but outstanding service. yes, the wait times are a little long, but I expect this in today's panic buying situation. I usually bring my iPad and read while waiting outside.
Their service more than makes up for the wait. I was purchasing an AR10 recently and mentioned I am done buying for a little while other than a Big Boy lever action. They said, Hang on a second and I will get you a price. Good price, so I bought it as well. Sorry guys, if I held you up a little longer but it was too good to pass by. Like I said, Service is second to none.