weekend wait times

[hunterb]

All 5 times I have been to Riflegear on weekends I have had to wait well over an hour and a half to be helped.

Maybe get some more weekend help? The wait times are horrendous, the worst retail gun store wait times I have personally encountered.

The saving grace is the incredible customer service from Peter.

[Mot Mi]

Honestly, people go there for a reason. Its a great shop, lots of things in stock, informative, and great customer service.
I came from the bay area and had to wait an hour and half while my wife and son sat in the car on a 95 degree day, thank god for air conditioning. If youre really blaming them for helping inform others about what they may inquire about I think you should shop elsewhere. Trust me, they had a gentlenmen asking to see two firearms and he spent an hour just dwiddling about one or the other. There well over a dozen customers whom were waiting before me. Its annoying but you also have the choice to shoo elsewhere

[Chefantone]

Every time I have shopped there has been on a weekend as well. I have never waited for an hour and a half. There as been a wait every time and yes it does seem long but their service is fantastic. I mean they even grab the people that are just there for ammo/fast purchases in between people doing DROS paperwork. There is a reason they are so busy, they are a great shop.

[hunterb]

I guess wait times lately must be just abnormally bad lately.

And I agree looky-loos are annoying, but it looked like 90% of people were buying or picking up a lot of merchandise too.

It seemed like locals in the know would grab a number and come back later. Today I grabbed a number and ate lunch, and went to Fry's next door. Came back and was halfway there...

It looks like maybe they should open another store

[andyng74]

It's ok to wait for an hour or two, but please turn on you AC,

[indetrucks]

Uh oh, I gotta get my .22LR outta jail this Sat. Thinking I should show up when they open to try and minimize the wait.

[bajadan]

Uh oh, I gotta get my .22LR outta jail this Sat. Thinking I should show up when they open to try and minimize the wait.

Honestly, I would get there before they open.. Waiting hour plus on weekend is normal and frustrating.

[JackRydden224]

Uh oh, I gotta get my .22LR outta jail this Sat. Thinking I should show up when they open to try and minimize the wait.

That's what I do when I need to get something from Riflegear. I'll be there on Saturday at 9:55am.

[baih777]

you think thats bad ? try going at lunch time during the week.

[jbatzmaru]

keep going there enough and you will figure out when their down time will be. if i time it right i can get in pick up/purchase/dros and be out in less then 30 mins.

[shark92651]

Sorry guys, but we are working it the best we can given our limited showroom size and current panic buying situation. The AC wasn't working so well a few weeks ago but we recently had it serviced and it is working much better now. We are going to be adding a 4th check-out computer real soon and that should reduce some of the bottlenecks.

[jakejake527]

you think thats bad ? try going at lunch time during the week.

+1....Don't go between 1130-2

[islabaseball]

Not sure why everyone is complaining! Yeah waiting sucks but at the end of the day we are all trying to build our toys. I go to talk to knowledgeable people about parts and are helpful. To be honest I have never seen a store like Riflegear in CA with a store front and selling parts the way they do with big selection even though I wish it was bigger with more barrel options and I wish they had more KEYMOD forearm systems because KEYMOD is here to stay. Keep it up Riflegear and expand that sales floor

[Johnny_Utah]

Sorry guys, but we are working it the best we can given our limited showroom size and current panic buying situation. The AC wasn't working so well a few weeks ago but we recently had it serviced and it is working much better now. We are going to be adding a 4th check-out computer real soon and that should reduce some of the bottlenecks.

Awesome! I stopped by about 3 weeks ago and it was a bit uncomfy but as mentioned, the service always makes up for the wait.

Keep up the great work and thank you.

[andyng74]

Sorry guys, but we are working it the best we can given our limited showroom size and current panic buying situation. The AC wasn't working so well a few weeks ago but we recently had it serviced and it is working much better now. We are going to be adding a 4th check-out computer real soon and that should reduce some of the bottlenecks.

Please have some bench outside so we can sit, while waiting