Thanks, Randall. I think you honed in on the key issue. Reposted from here:
I suspect what happened was that 80percentarms.com grabbed a whole bunch of orders and charged cards with no ability to ship anything at the time. If that's true, it's also quite possible they used all that money as if they had already earned it, leaving little to none left over to deal with cancelation requests. That could pay off, but it's risky, and might ultimately amount to the company going out of business before being able to fill all orders. This interaction could be a canary in that coal mine. That's what I see as the biggest takeaway.

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