Lee Precision Customer Service....

[Cowboy T]

Ever since joining this board a few years ago, I've noticed a significant pro-Dillon and even anti-Lee bias. It was to the point that when people would suggest Dillon presses for newbies, i. e. people who've never reloaded a round in their life, and I'd say, "whoa there, go single-stage first with a little cheapie $30 Lee single-stage to see if you even like reloading", they'd get *MAJORLY* ticked off. They'd be acting like I somehow insulted their mother or something.

This only stopped when I asked, "does Dillon make a single-stage? If so, I'll stand corrected."

Silence. Because Dillon doesn't *make* a single-stage. Except maybe the .50 BMG one, I believe all their presses are progressive.

Folks, all the major reloading companies make good gear, and all of them will treat you well. That includes but is not limited to Dillon, RCBS, Hornady, Frontier, and Redding. And yes, it includes Lee as well. They've treated me very well, too.

[sghart]

I am glad you have had good service.
I did not the several times I called/mailed them.
They said I had to have receipts and send them the old part on "Lifetime" warr items. I do not keep my receipts and the "warr" on the product says nothing about requiring a receipt. All for a $5 item. What the Heck! Cheaper just to buy another.
Another time(actually more than once) they flat said they would do nothing. My mistake----They did say they would sell me another at full price.
Great service???

NEVER had that with RCBS or Hornady----Even Dillon. Just a call and replacement send . They even sent extras in the case of deprimer pins/stems.
Hornady replaced a complete die that was old and messed up even after telling them I got it used and I did not have to return the old one.

So I will continue to bash Lee service and rightly so.

I am glad that some of you got better service.

5 years ago this was my attitude towards Lee products. Remember now, I started with Lee stuff in 1981 and stuck with them. I did so mainly because they were affordable, (I was on active duty at the time and not very well paid), the ammo I loaded worked (several deer, pigs, pheasants and paper plates) and I could get parts on the rare occasions that something broke.

Then along around 2000 something seemed to change. Customer service got really bad. This had nothing to do with market demand, political unrest or solar flare activity. Insider accounts from Lee sources describe infighting over how to proceed in the future. I don't know, I wasn't there, but we all know that Lee alienated thousands of their most loyal customers, sometimes over the most trivial of matters. This sounds like what happened to you Divernhunter. The same thing happened to me over a $2 spring and a $.40 washer.

Now, it seems that the wheel has turned and their customer service is back where it should be. I guess what I am saying is this: I am a loyal Lee fan because their stuff just works. But I will be the first to admit that my favorite reloading company has made some boneheaded moves in the way they deal with customers.

[bohoki]

ive never taken them up on warranty issues cause my solutions were so cheap locally a broked 9mm decapper was like $3 at a gunstore

i wore out a 45 mold after a couple thousand drops but i think it was my fault but it was only like $20 to replace it

i would like to see if they could do something about the shellholders for the lee trimmer my cases spin out way too easy i wish they could make them better possibly with a lip or maybe a bit wider to give me more hand leverage to tighten them down

[someoneeasy]

I've broken about 7 universal decapping pins, I wonder what they would say if I sent them an email. They're only like 3 bucks each, but then again, I've broken a few of them now.

[hylander]

Glad some of you have had good CS experiences with Lee.
Twice I have had product issues twice.
Fist time their answer was to give me the run around, email after email.
I was never offered to have issue taken care of.
Second time was last week, no response from them at all.
I like some of their products, but for me their CS is literally
non existent.