Dillon Customer service

[Ninask]

Good for Dillon,
that is heartening to hear

[StuckInTheP.R.O.Ca]

I have always heard Dillons custumer service was top notch.

[ivanimal]

Don't mean to impose on you Sir, but I would kinda like to see a photo if you have one.

The half Million round estimate is probably for all 3 of my machines. I thought about it and that might be a fairer guess. I have had a Dillon press since the late 80's and 2 550s for 20 years or so.

[rm1911]

Dillons warranty is really NO B.S..

Yes it is. My SDB had it of use then was mothballed for several years. Anyways I pulled it out a couple of years ago and it needed work. I called dillon and thy said send it in. Think they charged like $20 for labor because it wasn't anything broken just necessary service. Fair enough. But I got a whole bunch of new parts too. And the worst part is that they wouldn't take my money for the parts.

True story here. So after I sent them the original check for service with the press I get it back like brand new. I see the invoice of what thy changed. I didn't ask for all that and so I sent them a check. The idiots returned my check. They wouldn't take my money. How the hell do they stay in business???

[uechikid]

I read a similar story on the Ultimate Reloader web site. Here are the links if you're interested.

http://ultimatereloader.com/2011/06/27/dillon-no-b-s-warranty-part-1/

http://ultimatereloader.com/2011/06/30/dillon-no-b-s-warranty-part-2-after/

[sigstroker]

My 650 has had some issues lately and after 10 years and countless rounds it was time for a redo. I sent it off after it started having timing issues. I am pretty mechanical but this is/was beyond me. I had it totally apart and back together but the turret still seamed loose. I gave!

I called they were nice, told him the issue and he said. Well Ivan we have replaced most everything once or twice why dont you just send her in. I asked the cost for a redo, he said you pay the shipping to us and we will take it from there. It went out that day on the slow truck, for 16 bucks.

I figured since I went the cheap route shipping, and they have been busy as heck (on hold for 1/2 hour is regular). I would be out my 650 for a while. I was prepared to dedicate one of my 550's to rifle rounds as that is all the 650 does for me. In fact tomorrow was the day i was going to switch. Nope. I got a Fedex tracking number in my inbox today! Less than a week to rebuild and ship my machine, even with the slow boat on my end.

Buy whatever you want, I will always be a blue press user.

In a situation like that where it looks like they will have to replace a lot of parts and maybe do some machining, they will just send a new press.

God bless Mike Dillon and family. I hope they keep the company running for decades to come.