Go Hornady!!

[Dark Mod]

I know theres a million threads about how X reloading manufacturer stands behind its products with excellent warranty service etc.. But today i was pleasntly surprised by the ease of it all when i called Hornady.

After hanging up, my phone displayed a 1:23 phone call, most of which was from waiting while i googled a part number. Here is the conversation Verbatim

Operator: Hornady manufacturing, where can i transfer your call?

Me: I have a warranty issue.

Operator: hold on please

Rings one time

Diane: Ordering, this is Diane

Me: Hi Diane, i broke a part on my casefeeder and need it replaced

Diane: have you ordered from us before?

Me: Yes

Diane: Can i have your name?

Me: Dark Mod

Diane: I have your adress as 123 fake street

Me: Yes

Diane: What part did you need?

Me: I think its called Push rod lower, hold on while i look up the part number real quick. Ok the part number is 357352.

Diane: any other parts?

Me: No

Diane: Ok, well get that shipped out under warranty at no charge.

Me: Thanks

Not bad for a press i paid $350 for several years ago, and got 500 bullets with the deal.

[TacticalPlinker]

That's Hornady. They have even sent me free stuff that had nothing to do with a warranty. No questions asked, no charge, no problem. They earn their customers.

[veterosa]

That's Hornady. They have even sent me free stuff that had nothing to do with a warranty. No questions asked, no charge, no problem. They earn their customers.

Second that

[Solus]

Rcbs and dillon are the same. Ive bought used rcbs dies with broken rods or pins. I email rcbs and a day or two later i get a reply. Ok we've sent you replacement parts free of charge on warranty. All have good customer service. I think Lee is the only one ive dealt with that you have to pay to replace parts.

[Dsal_13]

That's awesome to hear!

[Clownpuncher]

I had the same experience. The floor plate ejector nub on my LNL was having a hard time ejecting some shells, called them and together we determined the nub was shorter than spec and I had a new one in less than a week.

Great company.

['ol shooter]

Have had great service from RCBS. I have two older Rock Chucker presses, and the handles hurt my old arthriric hands. I called RCBS, and asked to buy the new handle with the ball end, and they sent them right out, free of charge. One of the good ones, to be sure.

[Zenja]

Love Hornady and what they have brought to the shooting community
Z

[Divernhunter]

RCBS, Hornady, Dillon all have been good like that to me.

Solus---Like you lee has been the only one to charge or refuse service to me.

[Bumslie]

Go team red!

[uhlan1]

Oh heck, the first time I called them was for a part I broke due to my admitted newbie stupidity. Not only didn't the charming gentleman care how it broke, he also didn't care my warranty wasn't registered yet. He also asked if I had bent an associated part. I didn't know so he sent me one of those too. The gentleman was also very sympathetic to the plight of we California gun owners. They got my business for life.

[Enfield47]

That's awesome that Hornady stands behind their products. So few companies do these days.

[ndllana]

When I started reloading with the LNL I broke several parts for 3 consecutive weeks. All were my fault. Each time I was sent a part within 3-4 days of calling Hornady. All free of charge. I spoke to one of the techs and he remembered me calling before and he walked me through the process of what I was doing wrong. Kudos to their customer support.

[stilly]

...
Me: Dark Mod

Diane: I have your adress as 123 fake street
Me: Yes

Diane: What part did you need?
...Not bad for a press i paid $350 for several years ago, and got 500 bullets with the deal.

Now THAT is a cool address.

You are lucky to have such an easy to remember address like that. But I bet some folks hassle you over it.



Hornady are cool folks too...

[armyguy209]

Now THAT is a cool address.

You are lucky to have such an easy to remember address like that. But I bet some folks hassle you over it.



Hornady are cool folks too...

Haha I knew that was coming since he said Verbatim. Well that and the cool first and last name.