So I have bought a fair number of Lee products over the years, and any time I have had an issue they have been great. In the past I have had them send me out consumable parts (plastic bits for the LCT) and replacement parts (a complete primer system for a loadmaster I bought USED, told them I bought used, and they still sent me the whole primer system) for free, and other parts, like replacement decap/sizer pins, at reduced cost.
Since I moved all the stuff in CA to TN and now have doubles and triples of pretty much everything, I have been paring some stuff down while setting up a press or two for specific calibers. It made sense to order up a couple of bulletfeeders for rifle and pistol, so I ordered what I needed last week. Included in the orders was a 9mm bulletfeeder for a Loadmaster, which arrived yesterday. Opened the box and WOW! Missing the instructions, about half its parts, and what was left was assembled. Looked like someone bought it, returned it minus a bunch of pieces, and the retailer just mixed it into stock and it was shipped to me. Aggravating, but its under $50 and I do not actually need it for the press to run.
Still, it needs to get fixed, so...
Sent an email to the retailer, but experience has taught that this was going to be a hassle.
Took a few minutes and called LEE to just order replacement parts to get the feeder going. As usual a nice lady answered the phone, listened while I explained my situation, and made an order for the missing bits. Fully expected to pay for the missing parts and deal with the retailer, but nope, sent it out for free, shipping and all. Went out this morning, should be here by Friday.
No idea why people bag on LEE so much. Every single thing they sell (that I have bought) is made in the USA, and sold at a fair price. In almost 30 years of using thier products they have never been rude or refused to take care of something.
Since I moved all the stuff in CA to TN and now have doubles and triples of pretty much everything, I have been paring some stuff down while setting up a press or two for specific calibers. It made sense to order up a couple of bulletfeeders for rifle and pistol, so I ordered what I needed last week. Included in the orders was a 9mm bulletfeeder for a Loadmaster, which arrived yesterday. Opened the box and WOW! Missing the instructions, about half its parts, and what was left was assembled. Looked like someone bought it, returned it minus a bunch of pieces, and the retailer just mixed it into stock and it was shipped to me. Aggravating, but its under $50 and I do not actually need it for the press to run.
Still, it needs to get fixed, so...
Sent an email to the retailer, but experience has taught that this was going to be a hassle.
Took a few minutes and called LEE to just order replacement parts to get the feeder going. As usual a nice lady answered the phone, listened while I explained my situation, and made an order for the missing bits. Fully expected to pay for the missing parts and deal with the retailer, but nope, sent it out for free, shipping and all. Went out this morning, should be here by Friday.
No idea why people bag on LEE so much. Every single thing they sell (that I have bought) is made in the USA, and sold at a fair price. In almost 30 years of using thier products they have never been rude or refused to take care of something.


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