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  • nobs11
    Banned
    • Jun 2008
    • 1381

    Wideners

    Placed an order on 12/13/08. Still "processing."

    No response from customer service. Not accepting phone calls due to high volume. What the heck kind of service is this?

    If you don't have the staff to handle volume, at least don't accept orders you can't fulfill so that people can order from other vendors who can and get on with their lives. Business 101.

    Grafs is wayyy better. Never buying from Wideners again.
  • #2
    30Cal
    Senior Member
    • Jan 2006
    • 1487

    I've always had great results with them. But then again, I've never ordered when the rush was on.

    The front page pretty clearly sums up the status. They're swamped. You'll be billed at the time of order. Shipping is way behind.

    Comment

    • #3
      nobs11
      Banned
      • Jun 2008
      • 1381

      Originally posted by 30Cal
      I've always had great results with them. But then again, I've never ordered when the rush was on.

      The front page pretty clearly sums up the status. They're swamped. You'll be billed at the time of order. Shipping is way behind.
      My order was placed way before what they claim their current status is. They are saying that they are filling orders placed on 12/23. Mine was placed 10 days before that. Seems to have gotten "lost."

      Shoddy operation. Never accept orders unless you can fill them.

      Comment

      • #4
        bohoki
        I need a LIFE!!
        • Jan 2006
        • 20815

        they are not good when there is panic buying

        about a year ago when the cmp released a bunch of carbines

        i placed an order for 1000 pulled surplus .30 110 fmj
        it was $60 and they had 600 lots in stock

        the next day they were down to 200 then the next day 75 and i was a bit worried it took about a month to get them i wish i ordered more but at the time they had many in stock
        and i wanted to check them out before buying more

        they had light pull marks and looked slightly tarnished out of the tumbler they looked brand new

        but it was too late they were out

        infact the whole country ran out of surplus pulled 30 carbine bullets that week

        Comment

        • #5
          Darklyte27
          Calguns Addict
          • May 2008
          • 9372

          order placed 12/12 for mags and some ammo, its being delivered this friday 1/7/09

          all you can do is kick yourself for not ordering earlier.
          2 HANDGUNS STOLEN! 1 RECOVERED READ HERE

          Chickens

          Want to get into Ham Radio? Click here
          http://www.calguns.net/calgunforum/s...d.php?t=202581

          Comment

          • #6
            sytfu_RR
            CGN/CGSSA Contributor
            CGN Contributor
            • Jul 2008
            • 1543

            my order from 12/26 is still "processing" , I never got a email or anything confirming the order. But I have been charged. I ordered some ammo, so hopefully sometime this month they get caught up.

            Comment

            • #7
              nobs11
              Banned
              • Jun 2008
              • 1381

              Originally posted by Darklyte27
              all you can do is kick yourself for not ordering earlier.
              Or order from Grafs. Order placed around Christmas. Got it in 1 week.

              Comment

              • #8
                sargenv
                Veteran Member
                • Oct 2005
                • 4620

                I too have ordered from Widener's in the past and always had good luck, But with the current volumes I figure they are as swamped as everyone is saying.. that being said.. even good suppliers have bad things happen now and then. But then there are lots of other suppliers if you've had a bad experience with one of the others.

                Comment

                • #9
                  crowbar
                  Senior Member
                  • Oct 2005
                  • 561

                  It's not just Widners. I submitted a group buy order to Grafs over a month ago and still haven't received pricing in spite of emails and phone calls. And this is for an order worth almost $5k....

                  Comment

                  • #10
                    mecam
                    Veteran Member
                    • Jun 2007
                    • 4049

                    I got an email today that my order has shipped and my order date was 12/22/08.
                    sigpic

                    Comment

                    • #11
                      Darklyte27
                      Calguns Addict
                      • May 2008
                      • 9372

                      Originally posted by nobs11
                      Or order from Grafs. Order placed around Christmas. Got it in 1 week.
                      I ordered items no one else has in stock and at a regular price.
                      mags and 855 ammo.

                      I already ordered tons of ammo before the election so im ok on ammo.
                      you are lucky mecam, I ordered on 12/12 and it didnt ship till this past weekend, expecting it friday.
                      2 HANDGUNS STOLEN! 1 RECOVERED READ HERE

                      Chickens

                      Want to get into Ham Radio? Click here
                      http://www.calguns.net/calgunforum/s...d.php?t=202581

                      Comment

                      • #12
                        ocabj
                        Calguns Addict
                        • Oct 2005
                        • 7924

                        You guys must have horrible luck if you have bad service with Grafs. I put an order in yesterday morning and immediately needed to modify the order to swap an item so I emailed them literally 2 mins after I put in my order. Then 5 mins later I get a call from Grafs to confirm the change on the order was received.

                        Distinguished Rifleman #1924
                        NRA Certified Instructor (Rifle and Metallic Cartridge Reloading) and RSO
                        NRL22 Match Director at WEGC

                        https://www.ocabj.net

                        Comment

                        • #13
                          anothergunnut
                          Senior Member
                          • Jan 2006
                          • 1819

                          Buy from Midway. I placed an order before Christmas and it was packaged and shipped the same day! I'm still waiting for an order from Wideners (Midway was out of stock on a couple items).
                          Check back later for a witty comment.

                          Comment

                          • #14
                            ocabj
                            Calguns Addict
                            • Oct 2005
                            • 7924

                            Midway's prices (even their dealer prices) are way too high compared to other vendors non-dealer prices.

                            Distinguished Rifleman #1924
                            NRA Certified Instructor (Rifle and Metallic Cartridge Reloading) and RSO
                            NRL22 Match Director at WEGC

                            https://www.ocabj.net

                            Comment

                            • #15
                              NotSoFast
                              Member
                              • May 2008
                              • 380

                              Like everyone else, they are swamped. Try emailing them instead of trying to call. I get very good results when I have emailed them. VERY good results.

                              Comment

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