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After ordering it, I waited patiently for approximately 1 year for my KSG to arrive. It arrived and I did not have a chance to take it out and shoot it till about 8 months later. I bought serveral types of ammo to try out. All my buddies commented on how cool it looked and also wanted to buy one. I loaded it and chambered a round. I pressed the trigger but nothing happened? I ejected that round and tried another still nothing, just a sound of a ping from the trigger releasing. I tried several other types of ammo but nothing? I took it apart and it appeared the hammer was not releasing to strike the primer. So evidently the gun would not fire. I had several of my buddies that are very experienced in firearms look at it but they could not figure it out either!
I contacted Kel-Tec who instructed me to ship it to them to be evaluated. I included all paperwork requested including the copy of shipping receipt wich was 54.00. I also included a letter adressing how unhappy I was about this situation. They sent me a lemon shotgun that had not ever been test fired! They told me I would be compensated for my shipping costs (which never happened). I was never contacted by them to let me know what the problem was no call or even an explanation letter. I received my KSG about 4 to 6 weeks later with a form attached saying they replaced my lower. I still have not had a chance to take it out and see if it fires!
I own several of their weapons and up to this point have been very happy with this company. All weapons purchased are supposed to be safety checked and test fired before being sold (evidently this one was not). I was sold a KSG that did not fire and wasn't even compensated for my shipping costs.
This will be probably be the last purchase I make from this company if thats how they treat their customers. After my buddies heard about this they also said they woud not purchase anything from this company either!
They designed inovative products but are in to big of a rush to send them out before they are ready!!!!
I also plan on sending a copy of my complaint letter (the one the repair guys removed) and sending it to corporate division to adivse them of this.
I contacted Kel-Tec who instructed me to ship it to them to be evaluated. I included all paperwork requested including the copy of shipping receipt wich was 54.00. I also included a letter adressing how unhappy I was about this situation. They sent me a lemon shotgun that had not ever been test fired! They told me I would be compensated for my shipping costs (which never happened). I was never contacted by them to let me know what the problem was no call or even an explanation letter. I received my KSG about 4 to 6 weeks later with a form attached saying they replaced my lower. I still have not had a chance to take it out and see if it fires!
I own several of their weapons and up to this point have been very happy with this company. All weapons purchased are supposed to be safety checked and test fired before being sold (evidently this one was not). I was sold a KSG that did not fire and wasn't even compensated for my shipping costs.
This will be probably be the last purchase I make from this company if thats how they treat their customers. After my buddies heard about this they also said they woud not purchase anything from this company either!
They designed inovative products but are in to big of a rush to send them out before they are ready!!!!
I also plan on sending a copy of my complaint letter (the one the repair guys removed) and sending it to corporate division to adivse them of this.
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