Optics Planet, first and my last order.

[amd64]

FedEx SmartPost is THE WORST. Since you have two shipping companies involved, neither wants to take responsibility for the lost package when it never arrives. Happened to me.

+1. Packages disappear on the handoff and no one will bother to find them. Lost an aimpoint earlier this year to smartpost.

[DaleAGribble]

I ordered from them ONCE. Ordered a scope that was in stock for my wife's birthday. I payed extra to have 2 day shipping so I would have it a couple days before her birthday. Scope arrived the day after her birthday. (Thanks optics planet) <sarcastic

[OpticsPlanet]

As most of you guys know, I'm here to help with anything. Questions or concerns, reviews or opinions. Feel free to always shoot me an PM if you need ANYTHING. I try to get on here daily...also, because I'm a shooter and hunter too...so this IS my life as well as career.

Whats upsetting is that a few members in this very thread who Ive helped quite a bit and they have said their genuine thank you's to me in PM's have turned face...I guess thats the nature of the beast.

Like I said guys. Im a hunter, Im a shooter, and I'm here for you guys with anything you need. Always let me know when I can be of service.

Trevor B.

[janus408]

Whats upsetting is that a few members in this very thread who Ive helped quite a bit and they have said their genuine thank you's to me in PM's have turned face...I guess thats the nature of the beast.


Trevor B.

Yeah I am sorry to hear that Trevor, but like I said in my post, the Customer Service was good with OP, as you are again demonstrating in this thread. I got an email this morning stating "Your Order Confirmation" and listing my 3 missing items. So either they just shipped out another order and are giving me confirmation of it, or they are just now shipping it out 24 days after it was placed.

Because of the lack of tracking number or shipping notification and just a 'well if you don't get that order' email, I am willing to bet this is the first shipment of said items. Especially since the order date listed is yesterday. But I could of course be wrong.

I don't mean to tell you how to conduct your business, and like I said the customer service has been top notch, but the shipping seems to be what is lacking (as many other people have pointed out here). Perhaps you can run up the pipeline that there are many people having similar issues. As far as members here that have been helped now complaining, it is the original need for help that probably left them sour. Like I had said originally, I prefer the company who's customer service I don't know, because I have never needed it. So even though you probably made things right by them, the need to escalate their situation to contact you is the problem. So don't take it as a reflection on you, but perhaps your shipping and inventory guys.

And again, I appreciate the customer service and response in this thread.

~Janus408

EDIT: And I will update with receiving that order. Should it be a second shipment of the same 3 items, and should I get the original order, I will contact you for return info.

[OpticsPlanet]

Janus,

Thank you. And these is the comments we like to hear. Constructive and helpful. What you have said has already worked up the ladder. I personally appreciate your patience and thank you again.

Trevor B

[DaleAGribble]

Trevor, for me it's upsetting to pay extra to get something shipped quickly to have the company not ship it for 4 or 5 days on an in stock item.

[Kourosius]

Uh oh, I ordered something from OpticsPlanet on the 25th and got the shipment email today. Hopefully mine's okay. And yeah, hope everything works out with your stuff, bro

[Malmon]

I never had any problems with my orders at opticsplanet.

[desrt2]

I frequently order from Optics Planet and have had all positive transactions.
Speedy shipping. Even though I think my FedEx delivery person ingests lead based paint and breathes Krylon.
I use UPS unless I have no choice. And the Post Office is the absolute worst.

On one occasion I had to return a budget level holo sight since it was DOA. I was a bit frustrated - not Optics Planet' fault - and asked that they have the replacement tested before being shipped. They did and it arrived functional and has not shown any signs of failing.

The turn around time was not too bad. I expected it would take 2 weeks but I think it was actually less.

I had another item where the product itself sucked. I returned it and had a full refund with no problems and I think my card was credited pretty much when they received the return. Like a week. Reasonable.

I've asked technicians info on certain optics and they were very knowledgeable and gave me honest answers.

Whether you buy something from Amazon, Brownell's, Midway or any other online retailer, know their history on product availability and if you are not sure, call before placing an order. Especially on large ticket items and high demand items.

It's nice to make purchases without human interaction but remember that not too long ago we were ordering things over the phone while looking through a paper catalogue.

[janus408]

Order arrived Tuesday, November 5th. Packaging slip says Order Date: 10-29-13 even though the order was on October 6th.

So it took ~7 days to arrive from when the order was finally boxed and shipped, which was 23 days after the order was placed, when all the items were listed as in stock.

I was told on multiple CS calls trying to find out about the 3 items that they were in the warehouse boxed up ready to go, or en route. I was never given a tracking number, instead I was emailed a few weeks in the insurance claim info for the package should it not arrive, which should have meant that it was infact shipped (when it wasn't) and I should have had a tracking number (but again, it was not actually shipped).

30 days for items that are in stock and the runaround I got from the customer service reps just makes it not worth ordering from OP again. The rep in this thread was great, but if he didn't have to put out fires created by the shipping department, OP would get more business from me.

[Panchira!]

I ordered a scope from amazon not realizing it was shipping from opticsplanet. I have got all my other items except the scope. No tracking number so I PMed the opticsplanet forum member and he sent me a tracking number. Says delivery of the 12th. Order placed on the 30th. Was not shipped till the 5th. Total bs for a in stock item 6 days to ship it sigh. I will never deal with them again.

[TheWoodCrafter]

I have ordered from them and got it in a timely manor.

And I was BOMBED with sales emails that DID STOP as soon as I opted out.

No complaints here.

[JDay]

I ordered some OPMOD knives from them last Saturday and I received them today. FedEx said they were supposed to be here tomorrow. In any case once your order ships it is out of their hands and on the carrier.

Sent from my SGH-T999 using Tapatalk

[janus408]

FedEx said they were supposed to be here tomorrow. In any case once your order ships it is out of their hands and on the carrier.

Many of their items are drop shipped. The 2/5 items I got quickly were both drop shipped from other distributors. The 3/5 I waited 23ish days to be packaged and shipped were in OPs warehouse.

I agree, when the order ships it is in the hand of the carrier. The delay from the order to the shipping was the issue.

And 6 days is not a bad wait. I would have taken that.

[teeemothy]

I ordered a Vortex optic from them stated in stock on 10/23 and it didn't ship for 7 days either, had called CS and they gave an awkward explanation about processing times.