Mossberg customer service is terrible! Anyone else?

[USMC0621]

Just as my thread title reads, yes mossbergs CS sucks! I have been buying mossberg shotguns and only mossberg for years now until recently I ran into some problems with one of my shotguns. I called their customer service and let the lady on the other end know about my issue. I explained to her that the barrel lug was scratching the magazine tube every time I disassembled the gun. She then interrupts me and says " what? What magazine?" I reply to her the magazine tube. She then says "what's a magazine tube?" Ok so at this point I'm like WTF?! Really! OK. So I break it down to her Barney style and asked her to send me a shipping label since the gun was new, in my possession for less than 30 days. The rep refused to send me a shipping label and less than knowledgeable about their products. Needless to say, I don't own any mossberg products anymore. Next time I will save up and buy a benelli

[Merc1138]

What you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.

I guess you've got some reading issues then. The fact that he called Mossberg and the person on the phone didn't understand what a magazine tube was is pretty crappy, and readily apparent after reading his post.

[ixta70]

Did you at any point ask to speak with a supervisor or other representative?

Try calling again, and calmly and politely explain the situation to the rep and if they don't know what you're talking about ask to speak to a supervisor.

[USMC0621]

wow

What you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.

Hookt on fonix werked fer mee

[Brandon04GT]

What you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.

I see what you did there

[USMC0621]

sure did

Did you at any point ask to speak with a supervisor or other representative?

Try calling again, and calmly and politely explain the situation to the rep and if they don't know what you're talking about ask to speak to a supervisor.

Yes I did. At no point was I ever rude. I simply asked for a shipping label and instructions. When I spoke to a supervisor he told me "ya we don't do that"

[Kelster1574]

Wow, there was just a post on here a couple weeks back how Mossberg went above and beyond.....

[7.62x54R]

I guess you've got some reading issues then. The fact that he called Mossberg and the person on the phone didn't understand what a magazine tube was is pretty crappy, and readily apparent after reading his post.

Oh I understood the point. But hat has to be the dumbest thing I've read today. He is asking for his gun to be fixed because he damaged it.
Is he going to ask them to fix it because the barrel got dirty from him firing it? Or that the action bars wear when you pump it too?

The Benelli threat is cute too like they would be any better.

[Coolguy101]

...

[USMC0621]

yes

Wow, there was just a post on here a couple weeks back how Mossberg went above and beyond.....

I've seen both good and bad reviews about their customer service. Before calling I felt confident they were gonna take care of me. Before I even called I researched the problem which was quite common for this model shotgun. One review even stated mossberg was aware of this problem and had knowledge based on numerous customers calling in with the same issue. I've been a supporter of mossberg for years until this. Not sure if I'll ever come around.

[USMC0621]

wow

Oh I understood the point. But hat has to be the dumbest thing I've read today. He is asking for his gun to be fixed because he damaged it.
Is he going to ask them to fix it because the barrel got dirty from him firing it? Or that the action bars wear when you pump it too?

The Benelli threat is cute too like they would be any better.

No genius, I didn't damage it. Is it normal for the barrel lug to make a deep scratch when assembling the shotgun.? Ya no! Do some research before you open your mouth. And ya I'm sure benelli is way better.

[USMC0621]

...

A lot of companies don't send return labels for defective products. Its considered the cost of doing business, and though they aren't nearby, its still up to you to front the cost to get it back to them.

Consider this: when you buy something at WalMart or any other local retailer, do they compensate you for the gas you used driving back to the store to return a defective product? No.

Even if you had to drive over 100 miles to return an item and you have a gas guzzler that cost you big bucks to make the trip, would they give you any compensation for your cost? Nope.

So while its great that some companies will offer return labels as part of their service policy, I don't fault the ones that don't and don't hold it against them.

For some reason people have come to believe that if they have to ship a product back to a manufacturer or online retailer, they shouldn't have to pay.

I am pleasantly surprised when they do, and suck it up when they don't.

Mind you this is after I read numerous reviews that they were in fact sending shipping labels.

[Range Rat]

I just dealt with their customer service and had no problems at all. I called, explained the problem. They sent me a shipping label. I sent them the gun,, they fixed it and sent it back. I would try again. You could have just got the wrong person on the phone.

[USMC0621]

Wtf

I just dealt with their customer service and had no problems at all. I called, explained the problem. They sent me a shipping label. I sent them the gun,, they fixed it and sent it back. I would try again. You could have just got the wrong person on the phone.

See what I mean? I see good and bad. It's terrible they're inconsistent

[TeddyBallgame]

A lot of companies don't send return labels for defective products. Its considered the cost of doing business, and though they aren't nearby, its still up to you to front the cost to get it back to them.

Consider this: when you buy something at WalMart or any other local retailer, do they compensate you for the gas you used driving back to the store to return a defective product? No.

Even if you had to drive over 100 miles to return an item and you have a gas guzzler that cost you big bucks to make the trip, would they give you any compensation for your cost? Nope.

So while its great that some companies will offer return labels as part of their service policy, I don't fault the ones that don't and don't hold it against them.

For some reason people have come to believe that if they have to ship a product back to a manufacturer or online retailer, they shouldn't have to pay.

I am pleasantly surprised when they do, and suck it up when they don't.

I see it a little differently...if I buy something, and, its shipped to me, I expect to receive the correct, undamaged item, for the money I have spent...IF, it's wrong, I fully expect them to make it right on THEIR dime, not mine...now, if, I drive somewhere and buy something, I'm accepting the fact that if it's wrong, its up to me to take it back, even if it is 100 miles away

I treat something being shipped to me, versus, something I go and pick up differently...I've actually had items shipped to me that cost more for the shipping than the actual item, there was no way around it...no way I'm going to repay even more shipping money for them to get it right...so yes, to a degree, I do expect someone i'm paying to ship me something to get it right