Ares Armor Customer Service?

[Motosherpa]

Has anyone aside from me had trouble communicating with Ares Armor? I purchased two 80% lowers from them on December 23, 2012, and was advised delivery would be in May 2013. May has come and gone, and they don't/can't answer their telephone, so I emailed their customer service (mike@aresarmor.com) no less than four times since the end of May to ascertain a status update. To date, I have received no reply. Understanding the burden on the marketplace, a simple response to my inquiry is all I seek, but given the lack of communication, my confidence is waning along with my patience and support for their business.

Ares can claim they are overwhelmed by demand, but being non-responsive multiple times over a period of weeks is poor form. Any suggestions?

[Rob h]

Just got off the phone with Ares and they said they are working on my order. I'm happy it's still in their system. Should be any time now.

:-)

[Rob h]

Just got off the phone with Ares and they said they are working on my order. I'm happy it's still in their system. Should be any time now.

:-)

Also,
I ordered 7075 Forging lower... I believe they have castings in stock

[WieDonE]

Search Ares on this forum and read ups. Hundreds and hundreds having problems. There is a class action lawsuit under way!

[cpl_dan]

Just got off the phone with Ares and they said they are working on my order. I'm happy it's still in their system. Should be any time now.

:-)

Thats the same BullSh@t they have been telling us for months on our MAJOR order. I would be weary of them and not buy anything else from them again.

[G60]

Good luck:

http://www.calguns.net/calgunforum/showthread.php?t=738579

[WieDonE]

Anybody involved in group buys and paying for product to Ares should submit this form to the California attorney generals office. I'm sure the alarm will go off when they receive hundreds of them

[WieDonE]

Bump

[cpl_dan]

I just checked Ares Armors BBB report and seen there are now 17 complaints with a D- rating and a few weeks ago it was 12 complaints with an F rating. How does that work out? more complaints and your ratings goes up?

[Siberian64]

Been waiting since February for an order of 2... and they took my money...

Ordered AND received 2 lowers and 2 lower parts kits from HLF in the last 3 weeks...

Losers... Total losers...

[G60]

I just checked Ares Armors BBB report and seen there are now 17 complaints with a D- rating and a few weeks ago it was 12 complaints with an F rating. How does that work out? more complaints and your ratings goes up?

I think the grade goes up if they resolve complaints.


Some people are getting their money back if they make enough noise.

[dozer99]

After numerous emails, phone calls (I called but no one ever answered) and a Complaint filed with the BBB, I finally got an email from Mike. He basically just called me a liar and an *****#ole. So, after 6 months of waiting I just got my money refunded last week. Not a company I would recommend anyone else doing business with.

[pitbull30]

Call your credit card company.

Also you guys should keep your posts in this thread below. The Ares guys are watching it. He responded a few days back.

http://www.www.calguns.net/calgunforum/showthread.php?t=738579

[Motosherpa]

Still pissed about their lack of customer service and questionable business ops, but I received my two 80% lowers today - without EVER receiving a response to ANY of my inquiries. Never again, Ares.

[Motosherpa]

BTW, ordered 12/23/12.