lamorinda,
In a way that's how they all handle business like that. They won't allow more revenue to leave they're store until UPS returns the lost items/money you ordered. Unfortunately for them this issue has been noted to happen with UPS. Although during this time of the season it greatly possible it got lost and wound up in Alaska somewhere. One thing for sure is you won't get it in time for X-Mas........I'm so sorry:-(
Mail Clerk

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