Ten Percent Firearms

[GSequoia]

I've ordered from 10%, had no problems.

Posting bad vendor reports without even picking up the phone or drafting an e-mail to the vendor in question is five steps below bad taste. In the future be classy and don't trash talk a vendor when you don't even know what's going on, complaints last a life time on the Internet.

[odesskiy]

In all honesty, I don't think OP's post qualifies as "trashing" or a bad vendor report. Yes, you are right, he should've called or e-mailed Wes first, but this was more of an inquiry to see if anyone had any bad experiences with 10%. And as Wes said, this will be a good proof for his partners to tell them to stay on the ball better in regards to shipping.

I'll be honest, I am very impatient when I order something online. I tend to forget that businesses have many customers and I'm not the most important one. I expect in-stock items to ship the very next day and get a little pissy if they don't. Of course, if I know beforehand that there are certain shipping days, this is not an issue. I am a lot more mellow when I'm buying things from fellow calgunners. I know that everyone is busy and has a life. However, as my own personal rule, if I agree to buy something that is not FTF, I either immediately sumbit a PayPal instant transfer, or mail out a USPS money order the very next day. At least I hold myself to the same standards as I do others.

I've ordered from 10%, had no problems.

Posting bad vendor reports without even picking up the phone or drafting an e-mail to the vendor in question is five steps below bad taste. In the future be classy and don't trash talk a vendor when you don't even know what's going on, complaints last a life time on the Internet.

[mblat]

Wes has the best customer service I ever experienced. He answers all emails even when there is no sale can happened.
Trust me - I've seen good, bad and average gun shops. 10% is an EXCELLENT one.
While in this particular case he himself admit "fault" things like this do happened. Common. He was late by 3 days and there is already inquiry on internet about it?

[aplinker]

I think this is being taken too seriously as some sort of smear campaign. Not everyone consider posting in a forum like this as the highest form of vendor feedback. It was a legit question, given the timeframe and some people's inexperience with shipping times.

Wes is a good guy. I like him. He's treated me well.

[robitrocks]

Wes has the best customer service I ever experienced. He answers all emails even when there is no sale can happened.
Trust me - I've seen good, bad and average gun shops. 10% is an EXCELLENT one.
While in this particular case he himself admit "fault" things like this do happened. Common. He was late by 3 days and there is already inquiry on internet about it?

+1 I've always had a good experience with 10%.

[tenpercentfirearms]

I am not offended by this thread. It is what it is and like I stated, I kind of appreciate it because it re-enforces for me that my spending late nights getting my shipping done is the right thing to do and that we must remain vigillant to make sure the packages get shipped on time.

This is most certainly not a smear campaign. I would rather people know I ship twice a week and know what to expect than be pissed off that their items didn't get overnighted to them and they feel ripped off.

Again, in this situation that item would have usually been to the customer on Friday or Saturday at the latest. It still might have arrived Saturday for that matter. We failed to mail it when we should have and it was delayed a day. I apologize for that.

[wildcard]

10 percent??? until I make enough money and then tell you I cant make more money selling at 10% over cost.

Exactly.

[Casual_Shooter]

It's tough to report a bad experience with a popular vendor on forums. I have my own to tell (not about 10%) but know what the end result will be. Most of the time people reply with the words of criticism for the OPs and words of support for the vendor in question- even if the OP has a valid complaint or negative observation. Valid criticism of vendors as well as positive feedback benefits all. It's nice the forum people want to stick up for the popular vendors, but one must step back and realize that just because they are popular, doesn't excuse a lack of service.

Wes' responses here show why he is a popular and supported vendor. An explanation of events and an understanding of what happened. Class act all the way.

[GSequoia]

It's tough to report a bad experience with a popular vendor on forums. I have my own to tell (not about 10%) but know what the end result will be. Most of the time people reply with the words of criticism for the OPs and words of support for the vendor in question- even if the OP has a valid complaint or negative observation. Valid criticism of vendors as well as positive feedback benefits all. It's nice the forum people want to stick up for the popular vendors, but one must step back and realize that just because they are popular, doesn't excuse a lack of service.

Wes' responses here show why he is a popular and supported vendor. An explanation of events and an understanding of what happened. Class act all the way.

To be honest I could care less if it were 10% or Botac, whenever anybody posts a negative vendor story and says (or indicates) that they have not contacted the vendor in question there is a problem. A lot of times people are too lazy to contact the vendor but not lazy enough to refrain from posting a bad experience. Look through these forums and you'll find more bad vendor posts than good ones (not talking about 10% here, I'm speaking generally). Also not all vendors read the forums, if Wes didn't it's quite possible he'd never know about this issue and issues don't get resolved when you're blissfully ignorant of them...

[wildcard]

To be honest I could care less if it were 10% or Botac, whenever anybody posts a negative vendor story and says (or indicates) that they have not contacted the vendor in question there is a problem. A lot of times people are too lazy to contact the vendor but not lazy enough to refrain from posting a bad experience. Look through these forums and you'll find more bad vendor posts than good ones (not talking about 10% here, I'm speaking generally). Also not all vendors read the forums, if Wes didn't it's quite possible he'd never know about this issue and issues don't get resolved when you're blissfully ignorant of them...

Actually, the OP was told that his order would be processed and shipped immediately at the time he/ she ordered. 10% later admits that they were not able to follow through on that promise for one excuse or another. A vendor can try and "fix" a problem all they want, but the fact remains that an error was made. The OP simply reported his experience.

[Riodog]

I guess I must have ordered at the perfect time cuz I placed an order about 2 weeks ago or so and it was at my door about a day and half later. Thanks Wes.

Just to reiterate, I do not ever bash a persons business on an open forum UNLESS there is intentional fraud or dishonesty involved. PERIOD.

A person that bashes a business on an internet forum can destroy a business that has taken another years and years to put to gather. There are any number of reasons for errors in shipping, billing, etc., that are sometimes beyond control. It's how the business remedies the problems that come into play. If a problem arises, it's real simple to pick up the phone and straighten it out.

Internet bashing is almost like blackmail. Hit um, hurt um, and stay anonymous. That's a cowards way. If it gets to the point that there is no other recourse then I don't have a problem with warning everyone else to stay away. Be concise, be truthful, SIGN YOUR NAME, and give the other party a chance to address the accusation. Anything less just shows your lack of integrity and character.

Rio

[Casual_Shooter]

^I disagree. If someone gets unsatisfactory service from a vendor and feels the need to post about it, even if there is no fraud or dishonesty, so be it. It allows the robe to be opened... so to speak.

To use your logic, someone posting that they received satisfactory service is only really confirming that a vendor is doing their job and should not be done unless there is an above and beyond circumstance.

This is the price vendors pay for doing business today. The internet affords consumers to make public their issues. It's up to "Joe Consumer" to filter through the information. On forums, it's pretty easy to see who the good vendors are and who are people to be wary of. If one or two bad marks can "destroy" a business, there was more going on.

[Hopi]

^I disagree. If someone gets unsatisfactory service from a vendor and feels the need to post about it, even if there is no fraud or dishonesty, so be it. It allows the robe to be opened... so to speak.

The shipping delay was a MISTAKE and Wes handled it professionally and honorably.


It would take a serious problem to tarnish Wes' and 10%'s good name, especially here at Calguns.net. Considering the magnitude of Wes' positive impact here in CA, he is a vendor that deserves both respect and the occasional PATIENCE that a MISTAKE requires.

There are other vendors (not to mention names) on this board that do not deserve your business, imho, because of the way that they treated us Californians during late 2005-mid 2006. They are here now, selling their wares, accepting your money, and even sponsoring this board. They wouldn't give a rat's *** about you or our gun-laws fight if it weren't for Wes @ 10%. They would just as well have left us to rot under the tyranny of our politicians. Bet on it.

Those of you that don't know should do some reading on the history of the OLL........you owe more to 10% than just your business, a thanks is probably a good start.

[Casual_Shooter]

This thread is exactly why it's beneficial to post "issues" with a vendor. It allowed Wes to come on and explain.

I already posted that Wes is a class act (see post #23)

FWIW- I've ordered from 10%.

[Hopi]

This thread is exactly why it's beneficial to post "issues" with a vendor. It allowed Wes to come on and explain.

I already posted that Wes is a class act (see post #23)

FWIW- I've ordered from 10%.

That's my point. What obligation does Wes have to 'explain' a couple days delay to the entire internet community? That explanation should have, and probably would have, best been served to the customer over the phone on a follow-up call.....perhaps, if at that point, Wes refused to acknowledge the mistake, then bring it to the forum......

And Casual_shooter, my post remarked on yours, however, the history comment was directed at the casual lurkers that might make purchasing decisions based on this thread....