Charged MORE than $35 for PPT????

[Decoligny]

If they really want the $5, they should call it a storage fee.

It is clearly stated in the PC that no other fees or charges of any kind can be added. Period. To add a "storage fee", or a "handling fee", or a "I want your money" fee, is a misdemeanor, pure and simple.


$25.00 - $35.00 is 100% legal.

$35.01 and up = misdemeanor.

[ke6guj]

does the pc say anything about dros fee limit for a new gun? or does turners use their bull "handling fee" to screw everyone out of $5?

there is no limit on dealer fees for any transaction, new or used, that is from dealer stock or shipped in (or hand-delivered from out-of-state resident), as long as the dealer lists it as a dealer fee and does not pass it off as part of the state fees. A dealer could charge a $25 dealer fee on each new handgun he sold, if he wanted to, as long as he listed it as a dealer fee. This does not refer to CA-defined PPT transfers.

[mikeinla]

I did a PPT at their Torrance location on Friday and was only charged the standard $35 so it's not a "Turners" thing. The employee helping the OP was probably a noob. They'll fix it.

I went at looked at 7 PPT's done in the last year at Turners Reseda or Turners Pasedena and they all had the $5.00 charge.

[j0k3r11]

I went at looked at 7 PPT's done in the last year at Turners Reseda or Turners Pasedena and they all had the $5.00 charge.

If it was the "TURNERS OUTDOORS DEALER HANDLING FEE" for $5.00 on a PPT and not a NEW purchase, you should take your receipts to the store and demand a refund from the store manager. The total cost of a PPT shouldn't be more than $35. You can also contact Bill or Rob here on Calguns if you visit the vendors forum.

Here's the DOJ link stating PPT fees are not to exceed $35:

http://oag.ca.gov/firearms/pubfaqs#14

[nsginc]

I would like to know the answer to this. Turners hit me with the same fee. I asked about it. He said its what turners charges to do a ppt. That it takes along time to do it. Which it did, about 1 hour and 20 minutes for two ppts. But on the bright side, the salesperson was very nice.

[Ryououki]

I was charged $50 for my current PPT. It's still in the 10 day hold. I already paid the $50. Should I bring this up when picking up the pistol?

There are only 2 entries hand written on the receipt.
1. CA Reg - $25
2. Transfer - $25

[keenkeen]

I was charged $50 for my current PPT. It's still in the 10 day hold. I already paid the $50. Should I bring this up when picking up the pistol?

There are only 2 entries hand written on the receipt.
1. CA Reg - $25
2. Transfer - $25

Where at?

[Maddog5150]

Well the employee accidentally charged you the handling fee. But hey here's an idea, instead of calling them up and asking about their mistake, just post on the internet instead to complain because everyone but FFL's are perfect right? oh wait, that step was already taken

You know whats funny is that the mistake and how the employee made the mistake has already been explained. The thread was created at 8:30AM. mikeinla last thead complaining was at 3:57PM. This means that Turners was open for almost FOUR HOURS from the time they were open to his last complain. Now instead of calling to point out the mistake, mikeinla opted to post and complain (and have other calgunners get uppity about making demands instead of actually talking) instead and even if he called and Turners told him that they charged extra to fund a strike team to kill his puppy, he would of been able to at least relay that here.

Are people that fearful of human interaction that they would rather post anonymously and complain than to make a phone call and solve their problem?

[9mmrevolver]

I got popcorn. When is the strike team gunna wack the puppy.

[drifter2be]

I would like to know the answer to this. Turners hit me with the same fee. I asked about it. He said its what turners charges to do a ppt. That it takes along time to do it. Which it did, about 1 hour and 20 minutes for two ppts. But on the bright side, the salesperson was very nice.

That's because the Turner's sucks/has incompetent employees/worthless system for doing PPTs. I just went to a LGS one town over 8 hours ago to do a PPT, which was actually two PPTs because it was a trade. Took less than 20 minutes to do everything and get the two of us out of there. So Turners is doing something wrong and passing the added cost of their incompetence on to their customers. Just another reason I decided to stop going to Turners, aside from their complete lack of quality customer service.

[The Gleam]

Well the employee accidentally charged you the handling fee. But hey here's an idea, instead of calling them up and asking about their mistake, just post on the internet instead to complain because everyone but FFL's are perfect right? oh wait, that step was already taken

You have a point as to one way of handling, if you want to continue to keep things hushed, let it go on and on as a continuing but serendipitously benign "accident" on behalf of Turners income, and not bring to light what appears to be a recurring problem.

However, maybe the posted thread and calling attention to it will help to prevent this supposed "mistake" from happening to others again and again, which appears to be the case by many of others' replies, now including my own. It appears MORE threads of the nature of this "mistake" charge by Turners on PPTs need to be posted.

Turners has been conveniently making this "mistake" for nearly a decade, because it has happened to myself in the past, TWICE, for this SAME $5.00 "mistake" on a PPT at two separate locations. While I pointed out the "mistake" before leaving the store both times, it took a bit of my time and unnecessary need for having to argue why it was not valid.

The fact they tried to defend the charge both times, separate cases, and then realized their "mistake" frustrates me now to see this "mistake" happen repeatedly again, so many years later to yet another customer that they tried to turn into a sucker.

Both times a manager tried to explain it away as the norm and as a separate and legal charge having nothing to do with the PPT costs (sort of like the old "storage fee" excuse that B&B Supply tried passing off on customers years ago). Reseda for one, Redondo for the other; both PPTs where the sellers wanted to use each location due to their convenience in proximity, where I obliged, but against my preference to go somewhere else.


So how many times has Turner's screwed customers where NO complaint was ever made over the $5.00 additional "charge" above the $35 PPT cost?

The mistake happens because Turners has been tacking on this "$5.00 Turners Outdoorsman Dealer Handling Fee" on ALL of their firearm sales ever since the days of Shirley Andrews, which while not illegal on standard sales, simply sucks and it would be better PR and customer service all around if they just got rid of this tacky tacked-on charge altogether, franchise wide.

Actually, their advertised "sales" pricing on all firearms should add on $5.00 for any gun in their ads, due to this classless charge, where nearly no other FFL in CA has this additional gouge to patrons' wallets even if allowed by the state.

There; get rid of this idiotic gouging by way of the "$5.00 Turners Outdoorsman Dealer Handling Fee" entirely, and the sure ability to prevent future "mistakes" is solved for good.

[Quiet]

The $5.00 Turner's Outdoorsman Dealer Handling Fee is in violation of PC 28055(c).
Which is a misdemeanor. [PC 28070]

Report them to CA DOJ.


Penal Code 28055
(a) For a sale, loan, or transfer conducted pursuant to this chapter, the purchaser or transferee or person being loaned the firearm may be required by the dealer to pay a fee not to exceed ten dollars ($10) per firearm.
(b) No other fee may be charged by the dealer for a sale, loan, or transfer of a firearm conducted pursuant to this chapter, except for the applicable fees that may be charged pursuant to Sections 23690 and 28300 and Article 3 (commencing with Section 28200) of Chapter 6 and forwarded to the Department of Justice, and the fees set forth in Section 31650.
(c) The dealer may not charge any additional fees.
(d) Nothing in these provisions shall prevent a dealer from charging a smaller fee.

Penal Code 28070
A violation of this chapter by a dealer is a misdemeanor.

[mikeinla]

Well the employee accidentally charged you the handling fee. But hey here's an idea, instead of calling them up and asking about their mistake, just post on the internet instead to complain because everyone but FFL's are perfect right? oh wait, that step was already taken

You know whats funny is that the mistake and how the employee made the mistake has already been explained. The thread was created at 8:30AM. mikeinla last thead complaining was at 3:57PM. This means that Turners was open for almost FOUR HOURS from the time they were open to his last complain. Now instead of calling to point out the mistake, mikeinla opted to post and complain (and have other calgunners get uppity about making demands instead of actually talking) instead and even if he called and Turners told him that they charged extra to fund a strike team to kill his puppy, he would of been able to at least relay that here.

Are people that fearful of human interaction that they would rather post anonymously and complain than to make a phone call and solve their problem?

Well here is an idea. Before you post a statement about how I should have "CALLED" them why don't you read the ENTIRE post??? Most people here have a long enough attention span to comprehend the entire post. When I did the PPT,I asked them about the charge. They said it was a standard handling charge on all there PPT's, hence the question on this board. If I asked them AGAIN do you think they are going to change there answer??? If you read the ENTIRE post you would have read that others have been charged the same amount.
There was no mistake make as you claim ,it is a standard Turners charge. The only mistake I see here is you accusatory statement about me, someone you do not know. Before you open your mouth and look like an idiot PLEASE comprehend everything that was posted. THIS IS A STANDARD CHARGE AT TURNERS RESEDA. I ASKED WHEN I PAID. THEY CHARGE EVERYONE THIS CHARGE SO IT WAS NOT "MISTAKE" THAT THEY CHARGED ME. I WAS TOLD THEY HAD THIS CHARGE BECAUSE IT TAKE SO LONF TO DO THE PPT AS ANOTHER CALGUNNER STATED. CLEAR ENOUGH FOR YOU???

[Maddog5150]

Comprehend? You're cute. You only posted one liners and never once said you called them. Second, if you're going off of what other peoples experience on the internet whom you have no idea how thier situation is. Third, Turners DOES charge this for all firearms transactions but is supposed to delete that for PPTs, its a small step that is easily overlooked by accident. Reading comprehension fail? No, its more like a problem solving failure but hey, with resources like phone numbers to management or corporate and even Turners on here at calguns, why do that when we can all start a drum circle, start a thread and that waaaah about human error or a an employee who was misimformed

[Maddog5150]

LOL. Just called a random Turners (not going to say which one because I'm not going to throw anyone under a potential bus).
Them: Thankyou for calling Turners, this is <blank> can I help you?
Me: Gun counter please?
Them: Hold on
After holding on for an eternity (like 15 seconds)
Them: This is <blank> Can I help you?
Me: Yeah, I was there last week and was charged forty dollars for a PPT (hoping to God they dont ask for my name) There was something like a "Turners Handling Fee" on the invoice?
Them: Hold on just a second
After about half a minute
Them: Yes sir, sorry about that, have you picked up your firearm yet?
Me: uhhhh no? (oops! I'VE BEEN HAD!!!!)
Them: No problem sir, just let us know when you pick it up, we'll refund you the five dollars, sorry about that.
Me: Oh thanks a lot. Soooo... does this mean I shouldnt whine on the internet?
Them: excuse me?
Me: oh nothing, just messin, see you on pick up!
Them: uhhhhh yeah you have a nice day sir.



Damn, that was really hard! But look how much time it took out of my day between this post of mine to the one before it.