RESOLVED

[bubbapug1]

resolved today with seller

[.22guy]

Contact the manufacturer?

[Capybara]

Lame Cabelas, lame.

So just because it is a gun, you won't take care of your customer when you sold them obviously defective merchandise? I don't like companies that don't take care of their customers.

[bubbapug1]

I think sending this to italy for repair would be futile

[navraster]

Three options: if you paid with a credit card, do a chargeback. It's sort of the nuclear option, but they sold you a faulty product. Most credit cards have some sort of product protection.

Option two: all products sold retail automatically are covered by an implied warranty of merchantability. This means that when stuff is sold, it must work. The caveat being that it must work AT THE TIME OF SALE. Just because something breaks afterwards doesn't mean that the warranty has been breached. But in your case, I would argue that the metal was fatigued at the time of sale.

(http://resources.lawinfo.com/en/lega...antabilit.html)

Option three may not work for you, but you always have the option of suing them. A small claims case will generally cost about $60 to file. This is basically the enforcement mechanism for option two if they tell you to get lost. I personally think you will end up getting a replacement if you complain enough and stand firm on your rights.

[h0use]

contact the maker

[PoorRichRichard]

Wow... I saw the post here Calguns and really wanted to buy one. Glad I didn't now. I hope you can get refund or get your gun replaced.

[Bobby Ricigliano]

There's just no way in hell that a company can sell a product that breaks immediately with normal use and then tells the buyer to go pound sand. Not even my gun or money and I'm even steamed about this!

[tpuig]

Call on Monday and ask for a manager. Cabela's has always been good to me.
Luckily you weren't injured and have to sue...

[Deucer]

You need to take this over the head of the guy giving you the "standard answer". There's almost always someone who has the authority and willingness to help in situations like this, you just have to be persistent about escalating the issue.

Before you even think about filing a small claims suit or doing a charge back, at least talk to someone who has some authority.

EDIT: I'd also point out that this is not a return for resale. The point of their return policy is that the can't re-sell the weapon safely to protect the next guy. Well, this weapon isn't being returned for a resale, it's broken and can't be fixed.

[damndave]

No returns is their policy on firearms. Nothing hidden or new there. Just speak to a manager and ask politely what they can do.

All warranty issues are usually done right through the manufacturer which is the norm.

[bigmike82]

Asking for a supervisor and informing them that you'll be filing a chargeback is probably the best way to go.

Chargebacks are really, really bad for retailers. Cabelas is pretty big, so it doesn't screw them as much as a smaller guy, but it still stings.

[FalconLair]

assuming this was a NIB purchase and not an "as is" sale, as a buyer you have a reasonable expectation that something you are buying is not defective...even with their no return policy, that is based on the assumption that the product is not defective...im really a little bit surprised that Cabela's is not standing behind the product they are representing better...i think you should recontact someone there and speak with a supervisor and explain that while you are happy with buying the product and you understand the no return policy, that, as a buyer, its only more than reasonable to expect a non defective item, when you purchase it

if that doesn't get you anywhere, then you may have to explain to them that, as an unsatisfied customer, they are leaving you with no choice other than to contact your credit card company and dispute the purchase...it shouldnt have to come to that, even with the no return policy...even if they point you toward the manufacturers warranty you should let it be known that you purchased the gun from THEM, not the manufacturer and that no where in your purchasing agreement did you state that receiving a defective firearm would be ok...using the word "defective" as much as possible may help you get the point across concerning your purchase

the only way Cabelas is gonna act is if they understand that you will dispute the transaction, the money you sent to THEM, its not unreasonable to expect a NIB firearm they sell you to actually work...redirecting you to the manufacturer is their way of keeping your money AND getting the monkey off of their back...when they understand you will have the charges reversed, thus affecting their sale, maybe you can get some cooperation...shipping to a manufacturer would only end up costing you even more, probably more than the gun itself is worth

a toy shouldnt break just because you play with it lol, thats what i used to always tell my son, i hope it works out for you brother, keep us all posted...im rooting for you

[FalconLair]

on a side note, one of the reasons i stopped buying from Best Buy was because I came to find out that, if you didn't buy one of "their" extended warranties on a product, they were very reluctant to help you in any way, even if the purchase was very recent...im a firm believer that any vendor should back up the product they are pushing on you, regardless of you buying one of their extended warranty policies...

it got to be outrageous with Best Buy, I would purchase a cheap appliance, say a $50.00 microwave and they'd wanna push a 2 or 3 year Best Buy warranty on me...it got to the point where the only way I could get the salesman off my back about it would be to finally ask "Do I need a warranty, are you telling me there is something wrong with this item"? That would usually get them to back off, cause honestly what answer could they possibly give me?...realistically if they admit there is a problem with the item, I probably wont buy it, they dont want that to happen, so they usually assure me the product is fine, which in turn, reenforces my decision to NOT need their warranty...im sure we all know that those "warranties" are pretty much just pure profit for them...even if you do utilize it, they have plenty of recourse with the manufacturer themselves to recoup any loss

its kind of ironic that i see Best Buy is having some financial issues, they need to downsize, lay people off, and im not saying i am glad about that, i dont like seeing anyone lose their employment, im sure alot of it has to do with people just finding much better electronic purchases online versus retail, but, maybe a little bit better customer service attitude with their customers could go a long ways in keeping people from looking elsewhere to spend their hard earned money...just saying

[tteng]

1. Prepare a document including: date of purchase and what, circumstance on how it broke, and pictures explaining how you think it broke.
2. Get all relevant email addresses of Cabela: customer service manager, vp, president, ceo..etc.
3. On the letter informing them you're a member of Calguns of good standing (siting your posts numbers and let them read about 'you') and that you've let the situation known among the 'gun folks'. And invite them to Calguns to participate and keep track of this development- that it's not worth it to 'soil' their reputation among the 'gun folks' for $175.

Get all these ready, then..

4. Call their customer service manager; first, ask for quick resolution..if not, then tell them about the email you'll send them.

5. And keep this thread alive until this is resolved (and email Cabela with your updates)