Disappointed with Strike industries

[n8vrmind]

It is my understanding that much of Strike Industries' products are made overseas (think made in Taiwan)...so perhaps shipping delay..

[ohsmily]

Ok. I rarely put bad review on companies especially companies related to our 2nd 2nd amendment. but with Strike industries, i am speechless. I understand they said they need 3 to 5 business days to process the order to ship it out. I ordered my G.U.M mounting plate for my pistol on 11/30 until today my order is still on processing. tried to contact them by calling and no one pick up the phone. Their voice mail always full and I unable to leave a voicemail. i tried to send a ticket and all they said mine order is still process and staff sound very rude when answering customer concern and due to past holiday promo they are backed up. I understand that holidays may causing the delay. but it been more than 2 weeks from Thanksgiving, black Friday, and cyber Monday already. I did order holosun 407k from other company all the way from TN and the holosun got to my door after 2 days. I had read some review about strike industries being late for their shipping and bad customer reviews but I gave it a tried and feel very regret. Probably this will be my last purchase from them.

Is this some kind of joke or parody post? You can't seriously be getting bent out of shape over a minor shipping delay during the holiday season, right?

[ohsmily]

I know people shipping for Christmas but if they arrange with customer 3 to 5 business days to ship out then you have to follow that. if you unable keep your words then do not put it up. if you put it up like that and unable to reach it that mean you like to your customer. back to the holosun i ordered from different company. they also said they backed up and will start shipping after 3 days and i received my holosun 2 days after i order.

Today is the 5th full business day since your order. The 6th if you count the day you ordered. Geez.

If i was at Strike and received a complaint on these circumstances, I would cancel your order, refund your money, and ban you as a customer.

[SharedShots]

Today is the 5th full business day since your order. The 6th if you count the day you ordered. Geez.

If i was at Strike and received a complaint on these circumstances, I would cancel your order, refund your money, and ban you as a customer.

What happens with tunnel vision, you missed this part:

"...tried to contact them by calling and no one pick up the phone. Their voice mail always full and I unable to leave a voicemail. i tried to send a ticket and all they said mine order is still process and staff sound very rude when answering customer concern and due to past holiday promo they are backed up."

The dates are irrelevant and the complaint reads more about the CS contact than the shipping.

So then, because someone would dare to contact you (OMG, the audacity) you'd cancel their order and ban them as a customer? A contact from a customer is an opportunity to maintain a relationship and if you have even any sense of being a good business person its also an opportunity to sell them something else. That is business 101 and so basic it's difficult to understand how anyone can't figure that out.

A good business person will see opportunity, the ones who should be out of business are the ones can't figure out that they are replaceable and that the goal isn't to cancel orders and ban customers for asking a question but to manage the process to turn every contact into a sales or service opportunity.

A good business will accept a customer contact even when its a displeasure or complaint and turn it into a positive. Yeah, it takes effort but then that is what separates those who think they are some blessing to everyone else and those who understand.

One sale gets you some money today, a satisfied customer who returns and buys again and again reaps many future rewards.

I can almost guarantee that one customer who complains in public does more damage than all the customers you might cancel because they dared try to contact you, even if their concern was questionable.

Update: For all anyone knows the customer might have checked the wrong month on a calendar or mixed-up dates, who knows? To then cancel their order and ban them because of a contact? Thats when you talk with the customer and find out what the real concern is and solidify their confidence in your business. Of course, some businesses think they are doing everyone a favor by just being open.

I will sometimes call a business to see how they answer the phone and deal with a simple inquiry before ordering. If they don't answer or get back within a reasonable time then I don't waste my time on them. CS is part of doing business. Its not a chore, is a core function of getting and maintaining customers. Some get it, some do not. The ones that don't get it are also often the ones that over promise and under deliver.

[lastinline]

[BucDan]

I just canceled my order. I should've ordered their products from primary arms instead. Not a big deal.

[Standtheman]

Today is the 5th full business day since your order. The 6th if you count the day you ordered. Geez.

If i was at Strike and received a complaint on these circumstances, I would cancel your order, refund your money, and ban you as a customer.

So you meant if you do business and is all customers false when try so hard to contact you and you don't answer their concern. you will ban your customers when ur customer services are bad ? I believe your business will doing very WELL if you do run a business.

[sbo80]

You can't seriously be getting bent out of shape or a minor shipping delay during the holiday season, right?

Except per the OP at time of his writing, there was not even a delay yet. The advertised ship period hadn't even passed. Then he got bent out of shape when he didn't get catered to when he tried bothering the business about it. This is why I could never work in customer service, I would have treated him the exact same way. No offense to the OP, but seriously - at your employment, if you have a task and a due date, would you not get grossly annoyed if your customer (or boss) came and bothered you about why wasn't it done, before it was due? It makes no sense.

[toiletfighter]

A product of the instant gratification world we live in.

[DAZE752]

I had one of the charging handle latches rip out emailed them with a picture and I was shipped a new one 2 days later, I was in a hurry and messed up the one I received, email them again and got another one.

[SharedShots]

A product of the instant gratification world we live in.

Not really. When you walk into a store it's instant gratification right? You get to talk to people, ask questions and if you like what you see, buy and walk out. Just because business moved to include web based sales doesn't mean all that goes out the window and they hide behind phones that go unanswered, policies and shipping dates that aren't updated and such.

When customers become a burden then maybe its time to think about doing something else instead like maybe running an automated car wash?

Some of the best customers a company can have are those which they convert from dissatisfied to cheerleaders. It takes effort but the rewards keep paying off. Some businesses get it, others just think they are doing everyone a favor by existing. The latter might do okay but the day usually comes when sales decline and they can't figure out why.

[toiletfighter]

Not really. When you walk into a store it's instant gratification right? You get to talk to people, ask questions and if you like what you see, buy and walk out. Just because business moved to include web based sales doesn't mean all that goes out the window and they hide behind phones that go unanswered, policies and shipping dates that aren't updated and such.

When customers become a burden then maybe its time to think about doing something else instead like maybe running an automated car wash?

Some of the best customers a company can have are those which they convert from dissatisfied to cheerleaders. It takes effort but the rewards keep paying off. Some businesses get it, others just think they are doing everyone a favor by existing. The latter might do okay but the day usually comes when sales decline and they can't figure out why.

[norcal77]

while the customer might not always be right - bad customer service is always wrong - always.

Truth!

[fishnbeer]

A product of the instant gratification world we live in.

100%

Amazon spoiled a lot of people with the next day free shipping deal. Now if its more than 2 - 3 days to get a barbie doll people get irate. I got multiple packages right now with no ETA. Its december and fedex/ups/usps are all swamped.

Be patient.

[rodralig]

OP is right.

If a business is experiencing delays then make sure someone is available to handle customer relations to keep comms open and manage expectations.

This thing about shipping delays is utter BS. Is it taking longer to get certain things? Absolutely. Did the entire planet come to a halt? - NO

Don't fall into the trap of excuses for poor customer service. It doesn't matter what your shipping policies are, when a customer makes contact, deal with the contact promptly and professionally. That doesn't mean accepting poor behavior on the part of the customer but answer the questions and if you can't then evaluate your business practices.

Yeah, I have run a business, more than one and customers will work with you and most have a decent capacity for understanding - right until you ignore them or treat them harshly.

It doesn't matter that some company making some unique item is backlogged months - what does that have to do with updating your policies and putting out a customer service announcement? It's contempt for your customers when you treat them as just money. I'm not saying the customer is always right but if you have contempt for them or don't really care because your product is in high demand - there is feast and famine, remember that.

When you say you'll ship in 3-5 business days then ship or let the customer know there is a delay and a date by when they can expect shipping. If you can't manage to do that then have the courtesy to keep them updated. If you can't ship by some future date and thus are hesitant to put a date on it nothing stops you from saying you'll update them by a certain date.

This is 2021 and there are contact solutions available to even one-person operations that can make CS a priority.

Eventually, people get tired of the "it's the pandemic" or the flavor of the day "shipping is a mess". Sorry, not everyone is waiting for something to leave the docks in LA, things are still moving and if what you are selling comes on a ship, fine, let everyone know but don't hide behind excuses.

If you are wildy successful in product design and everyone wants what you have that isn't a reason to just tell people to suck it up because while the "gotta have it" people will wait for months and even a year or more, most will not.

Here is the bottom line, while the customer might not always be right - bad customer service is always wrong - always.

Well said… This deserves a bump.


It’s like my other thread of JagerWerks. Yeah… Just because they do everyone a favor by producing good stuff, etc. does not excuse them from being transparent and managing expectations with their customers. If other companies, small and large, can do that… Why can’t they? Even a one-man shop holster maker can post on their website - please be aware of XX lead times when ordering.



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