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I recently purchased a Ruger SP101 from Buds. I inspected it pretty well for any defects and then took it home. I took a quick look down the barrel and noticed some debris, I though was from test firing. I ran a couple of patches through it and then took in out to try a few rounds.
When I came home and did a thorough cleaning I noticed a line of something down one of the barrel groves and I could not clean it out. After a better inspection with a magnifier I could tell it was a defect that looked like galling, and then noticed another grove had a slight line in it as well. The barrel was also very slightly off square to the frame.
I contacted Ruger and got a shipping label and sent it in. They determined it was not repairable and offered to replace it. However, the model they wanted to send was not the same, and, not on the Roster. I pointed out the mistake and they confirmed they would replace it with the correct model.
I was already loosing faith in the process but I provided my FFL's DETAILED info as requested. After 4-5 days with no notification I contacted them again. They said they had not received the info back from my FFL and also said they requested it the same day I provided it. I went to my FFL and questioned them about it and they said they had not been contacted at all. I then provided Ruger the DETAILED FFL info, including hours of operation, who to talk to and assured them that all FFL info requests are handled as soon as received (as they always have). Four days later I contacted them again to see what was up, magically the next day they contacted me and said they received the FFL info and the gun was "ordered". Been days since then and I've heard nothing.
Very frustrating because now I have to wait for them to ship and then DROS, then wait another 10 days, gees.
I have a few other Ruger firearms and they are all perfect. Just wondering if this is a fluke with both the quality and customer service or if they are having issues now.
When I came home and did a thorough cleaning I noticed a line of something down one of the barrel groves and I could not clean it out. After a better inspection with a magnifier I could tell it was a defect that looked like galling, and then noticed another grove had a slight line in it as well. The barrel was also very slightly off square to the frame.
I contacted Ruger and got a shipping label and sent it in. They determined it was not repairable and offered to replace it. However, the model they wanted to send was not the same, and, not on the Roster. I pointed out the mistake and they confirmed they would replace it with the correct model.
I was already loosing faith in the process but I provided my FFL's DETAILED info as requested. After 4-5 days with no notification I contacted them again. They said they had not received the info back from my FFL and also said they requested it the same day I provided it. I went to my FFL and questioned them about it and they said they had not been contacted at all. I then provided Ruger the DETAILED FFL info, including hours of operation, who to talk to and assured them that all FFL info requests are handled as soon as received (as they always have). Four days later I contacted them again to see what was up, magically the next day they contacted me and said they received the FFL info and the gun was "ordered". Been days since then and I've heard nothing.
Very frustrating because now I have to wait for them to ship and then DROS, then wait another 10 days, gees.
I have a few other Ruger firearms and they are all perfect. Just wondering if this is a fluke with both the quality and customer service or if they are having issues now.
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