BEWARE OF MAGLATCH

[Rizzo]

Dear Maglatch:

Just from an outsider's perspective reading this thread, it looks awful to see you arguing with customers and potential vendors rather than just picking up the phone and putting out the fire. Right or wrong, it just doesn't look good.

Just my $0.02

I have not dealt with MagLatch at all, but........
I've read the whole thread and do not see it that way.

Two people have posted their experiences with MagLatch and MagLatch replied with their side of the issue and gave a reasonable and civil response.
No arguing going on, the way I see it.

I would say to MagLatch that the shipping info, etc. should be in full view to the purchaser either on the Home Page or when viewing your "cart" or Checkout. This should stop any later confusion to the customer.

Also, Customer Service is a big thing with us so perhaps try harder at the communications end of things.

[watevers1]

i placed an order on 7/30 and received it 7-days later. no extra emails or order status requests were sent.

[enorbit3]

placed my order today. hoping they got the shipping issues worked out. really lookin forward to takin my new ar10 to the range.

[CaliforniaCowboy]

Fixed mag, Ugh

[Donny1]

Although in many ways being Amazon like can be a good thing, in other ways they suck a**.

Is customer service important, heck yeah, but a good honest company making product in good faith to help 2A is far more important to me.

Is there improvements that can be made to their customer service, and also a better notification method without having to dig for it, absolutely but mistakes were made by both parties.

IMHO

[enorbit3]

Fixed mag, Ugh

i know i know. But I have an ar308 with a magpul PRS that i dont want to dissassemble to make it fixed stock. Plus the sparrow dynamics grip wont fit and using a fin grip wont give me the proper grip to heave the thing around. So i wanted a fixed mag kit that is easily reversible with no tools.

[audiophil2]

maglatch makes excellent products. I do not blame them for not keeping a large inventory in a market that could make their products useless. I'm stuck with a lot of bullet buttons for various guns that can only be used for registered raws now. a complete business loss.
the communication issue is also understandable. that eats up resources to ship product. i have the same issues and get bombarded by one buyer sednign pm's, emails, phone calls, texts fo rthe same issue. multiply that by 50 customers a day and how is 1 guy suppossed to actually get work done? I do not have amazons power to delegate and compatmentalize work.

[watevers1]

i purchased a few extra 556 kits and located in city of industry if anyone needs anything asap.

[BigPimping]

Thank you, I will put them on my do not do business with list.

[enorbit3]

Got my shipping notification today. Should have it in a few days. Seems like Maglatch is on top of things.