Delete

[Win231]

Customer feedback is very valuable - but only to the owner. When I experience this type of crap, I always write to the owner. Not the Manager, Supervisor, Boss, etc. Most employees couldn't care less. The owners have always appreciated it & always let me know it - with free stuff. One example (of several):

I e-mailed a plumbing Company's owner about an idiotic, rude, short-tempered technician. After thanking me, he replaced my kitchen faucet & shutoff valves that were 40 years old & leaking. Normally $450.00 job.

[calif 15-22]

OP sorry to hear about the service. My philosophy is to always give a business or service a second chance. Stuff happens, people can be short tempered, etc in a one off situation. If it happens twice that's a trend in my book.

Having said that Gun Stores and Customer Service are a tough blend. I mean if you want to go into a shop and handle and see guns some places can be downright rude, while others have great service but limited selection.
Specifically here in Nor Cal SF Peninsula shops they are hit and miss on service. Ones with great service often don't have the right inventory. Some with great inventory have crappy service. I have crossed off several and only added 1.

Jackson Arms = Best Customer Service, least selection of inventory (my new go to though for PPTs)
Imbert & Smithers = Great Customer Service, but mostly rifles and hunting guns.
Brian Nuesbaum = Great Customer Service, but limited selection
Kearly's = Great Customer Service, but mostly hunting guns.
Gun Vault = Questionable Customer Service, Great selection. You have to wait behind "paying customers" for PPTs

Target Masters = Will not go there, it's not safe and staff is incompetent.
Reed's = Used to be my favorite but something changed.
US Firearms = Rude would not sell me a gun told me to take a class first.

Of course there are a couple of home based FFLs that are the best MPARMs being one.

[Wordupmybrotha]

"My apologies" - another way of saying, "Sorry if it offended you", a token gesture.

[Jimi Jah]

Guns don't slip through cracks in California.

[numpty]

I've experienced some very helpful and friendly gun store employees/owners.
I've experienced some very intimidating and unfriendly gun store employees/owners.
I've received some accurate direction on legal matters from gun store employees/owners.
And I've received some downright scary direction on legal matters from gun store employees/owners.

Some of them I have returned to despite the interactions since they were pretty much inconsequential to my dealings.

Others I have never returned to.

My personal philosophy is to criticize/reprimand in private, praise in public.

With a business, if my experience was problematic enough, I may file a complaint with the BBB so that others can see if there are trends, or symptoms of larger problems than my isolated experience.

In my experience, some of the worst places are the busiest which seems counterintuitive, but perhaps my view is too critical.

If something gets screwed up, the ones that apologize and offer some compensation, even if it's something as small as a sincere apology, I'll return. The ones that don't think I'm worth an apology since they have so many customers prove to me that the care they provide to customers is less than I desire. I typically won't return.

That being said, I've only had two bad enough experiences at gun stores that have impacted my choice to return, and I think one of those was just me being too sensitive.

I will often pay a bit more when I like the people that I deal with.