Glockstore Experience 2016

[cuinmysights]

This post is to share my recent (Apr-2016) customer experience with Lenny Magill's Glockstore.com (brick and mortar in San Diego) and what I feel warrants attention. I would also say that I've had other customer experiences over the past few years with them and they have also been unsatisfactory. One of the questions you may be asking yourself is why would I try again if I had negative experiences. Well, I'm asking myself the same thing now. I'll be the first to say it was a mistake.

Some of the details you should be aware of when purchasing from the GS.com is that 1) there is no way of knowing if a product is actually in stock unless you call them and even that is no guarantee as I've found out in the past. 2) you will receive NO communication from GS about your order and it's status. 3) They have sent numerous times the WRONG item 4) it takes them an unreasonable amount of time to email you a return postage label for a mistake they made...you'll have to keep on hounding them over the phone 5) no returns if the item's packing has been opened or the packaging damaged by you or in transit...so much for their 30 day money back guarantee. 6) finally, the reimbursement to your card/bank takes weeks, not days as is the standard most other businesses (ime).

I do the majority of parts shopping for firearms online and have bought from more places than I care to count as I'm sure most of you have too. Glockstore.com by far has the WORST CUSTOMER SERVICE I have EVER encounter to date. I'd rather spend my time and money anywhere else...I've learned my lesson. Maybe you can save yourself the time and aggravation to.

Never go full retard.

[DDM4556]

Thanks for the info. I'll keep it in mind.

[Napalm Bulldog]

I once thought about ordering something from them, But saw the steroid douche in a video. He came across to me as a 70's style car salesman. Never ordered from them or looked back. I order most my Glock parts from NDZperformance.com . They're a great bunch of guys from my experience in ordering from them.

[G38xOC]

NDZ good people there

[tdp113530]

Ditto for NDZ...good prices and customer service. Super fast shipping.

[Paulo]

+1 for NDZ.
the "steroid dude" can be found at the local gun shows in Socal

[PyroFox79]

their in store customer service aint much better.

[jcj]

I ordered a couple of things from them on Wednesday night, and have confirmation of order fulfillment, and a tracking number. Curious to see what happens.

[heidad01]

I used to buy from the Glock Store often and they were OK until a few years ago when they changed their computer system. Started with my account not working. Several calls and emails did not help. Well, that was the last of my money they saw.
Too many other places with much better service.

[Oceanbob]

I've ordered plenty of items over the years. Never a problem...

Lenny's good people and if they are at a Gun Show local to you, they will
Bring your order with them to save time.

They went thru the same out of stock, back order drama that ALL Companies
Did back in the Gun Frennzy that we all know about.

Just call them if you want to check stock.

Be well
Bob

[SB1964]

I've bought a lot of stuff from them in the last few years. I've also got to sample several pistols & test stuff too. On several occasions they have changed out parts for me & polished some internals. OP, sorry your experience has been different. Sometimes in person things are quite a bit different, it should NOT be the case.

I could walk in there right now & they'd help me for free.

[baranski]

their in store customer service aint much better.

Depends on who you get (like any biz I suppose) I've had both good and notsomuch.

[PyroFox79]

Depends on who you get (like any biz I suppose) I've had both good and notsomuch.

The one time I went in there to potentially buy a G21 the guy acted like I was bothering him by being there. Never stepped foot in there again.

Gunfighter tactical has treated me much better. I just bought a MRO from them and while the price was a bit higher than I had seen at other places online, I had no qualms about giving them my money.

[cuinmysights]

I appreciate hearing the positive and not so positive experiences. Companies that have exemplary service and a system that updates in real time what's in stock are Midway USA, Zev Technologies, Agency Arms, Omaha Outdoors, Reactive Gunworks, RockYourGlock, Dawson Precision, Ghost Inc. to name a few. Never a surprise, never a hassle, honest, professional and with integrity. Even returns are stress free. Glockstore not so much, but as the comments bear out, your mileage may vary.

[MarikinaMan]

I'm in the ecommerce business. A reason why companies cant give real time inventory and and good online customer service is because they have second rate ecommerce platforms. If the GS Store is a small business, that may be the reason. There are things that just are difficult to achieve with $25K ecommerce store builds.

Ive spoken to so many firearm online retailers in the last 6 months, in the next year, I think customers will be getting better online buying experiences. The industry is pretty much still in circa 1999-2005. Most of it wont be for long.

I'll be flying out Monday talking to 6 stores for rebuilds.