Rainier Arms - FAIL

[joao01]

Rainier Arms replied to him.

http://waguns.org/viewtopic.php?f=33&t=53690&p=478332#p478332

[SB1964]

If only people spoke the truth...

"So I friggin called Rainier for the 14th time in 3 hours, the first person that answered I screamed at until they hung up again" "I never gave them an honest oppty. to listen or even correct the situation that I over-reacted to"
"On top of that, I'm so foolish & inconsiderate, I never, ever consider working anything out between me & the vendor before letting as many people know I made the mistake"

[teg33]

OP you need to wash your mouth with detergent and I don't like you're showing off you can have suppressor, while Californian can't.

[SoldierLife7]

I got bored on the third or fourth line...

Goodness gracious, great walls of text!

[alfred1222]

Jesus. This just pissed me off to read

[SoldierLife7]

Jesus. This just pissed me off to read

You read all of it?

[Sleighter]

Response from Rainier Arms CEO over on WaGuns.org: the link for the quote is above.

I was alerted to this post by a friend. I am very sorry to hear about your poor customer experience. We will have a meeting to discuss some of the complaints that were brought up in this thread to get them resolved. It is not okay for poor customer service. Quite contrary, we've built our business over the years because of great customer service and experience that people shared. We have a no BS 90 day money back guarantee on all our products. We take back anything and everything that is made by Rainier no questions asked and we are committed to our local customer. We understand we can't please everyone but we certainly want to do a great job in building brand loyalty.

If you ever have problems, feel free to contact our office manager at mike@rainierarms.com and if you feel the need to escalate to me my email is john@rainierarms.com

Thank you for your business and support.

John Hwang, CEO

[Sleighter]

This is the response from Rainier Arms less than 10 hours after the OP posted on ARF.com: http://www.ar15.com/forums/t_8_15/578973_.html

I'm sorry that you had a horrible experience. From time to time things can fall through the cracks, as with anything, but it certainly doesn't excuse what you went through. If you've been with us a while, you know we are a stand up company built on ethics, integrity and outstanding customer service. We are always willing to make things right when things go wrong. Come down to the shop, see us and ask to speak to Mike our Operations Manager.

John is still very much in touch with the business and still can be found helping and chatting it up with customers on the floor.

mac@rainierarms.com

https://www.rainierarms.com

(253) 218-2999 Office
(877) 556-GUNS Toll Free
(253) 218-2998 FAX

[Exospeed]

Free world problems... smh