PSA fail... Wrong upper shipped

[glock600rr]

I ordered my first upper from PSA (chf mid length) with expectations that I twirls take a while to process and ship based on others feedback. I was pleasantly surprised when the upper was shipped within days of ordering! Unfortunately, when it arrived it turned out to be the wrong upper (non chf mid length)... It also sounds like a lot of people that orders received the incorrect upper. Although they have offered to ship the upper back and reship the correct upper, it is annoying that I have to go through the exchange process and wait a potentially longer time than I originally expected. I always hear good things about their products but has anyone experience anything similar with PSA? Is their customer service usually good with dealing with mistakes like this?

[Mossy Man]

I've ordered several things from them.

That said, this is fairly common.

If you are willing to wait and/or sort out shipping problems, PSA is great. If not, you're better off spending a few $$ more from a better company.

What I've been told is a good economical alternative is JSESurplus. Supposedly they ship fast, too.

My next upper may come from them.

[TheExiled]

Seems like they have been growing in number of horror stories with the growth of their popularity/prices coming back down.

Ive ordered dozens of things from them, only time I had an issue was when a LPK was missing a roll pin. I emailed them and they sent me another complete LPK (after I had already build the rifle with an extra). This was over a year ago

[CK_32]

That sucks, if its better keep it

Give them a call and I'm sure they'll make it right. I'm sure the guy that got your upper isn't exactly stoked either.

[d4v0s]

I ordered a cfh midlength and ended up with a 1:8 stainless barrel worth alot more. They told me to keep it, so I like them ha ha

[tacticalcity]

Mistakes happen. We're all human. It sounds like they are going to make it right at least. They are doing the right thing. So ya can only gripe so much. Once you have it I'm sure it will meet expectations.

[tuncas]

I ordered the same upper at about the same time. I'm going to vouch for psa's customer service because before I got mine, I got a professional email explaining that there may or may not be a mix up with my order and how to check if ther was a promlem or not. Thankfully, mine came as it was supposed to, but they took a preemptive action to remedy a potential problem and that's about as good of customer service as one can hope for. I'll keep buying despite other's "horror stories."

[bluedsteel]

I order from psa alot. They do make mistakes but they always made it right. Whwn ordering from psa, u just have to expect to wait for a long time.

[Dhena81]

Ya that sucks on many levels especially since BCM has been selling uppers with free BCG's for about 2 weeks now.

[HPGunner]

It's not worth the headache to order from PSA.

[mike_the_wino]

I like PSA....but I haven't had a mix-up from them. Yet.

The one time that I needed to contact customer service, things went well and my issue was resolved before my item shipped.

YMMV

[cjc16]

ill bet they even had the included tag saying "this order was quality control inspected by _ ".

[drifts1]

They're slow & sometimes make mistakes, but the prices cant be beat and they fix their errors, often you come out ahead due to their errors.

[glock600rr]

Ya that sucks on many levels especially since BCM has been selling uppers with free BCG's for about 2 weeks now.

Wowwww why did I just find this out now?! Makes this exchange process even more excruciating!!

[peter95]

I ordered an Eotech from them and I got an Aimpoint Comp M4s instead.

Not complaining here....