Glock customer service

[nahpungnome]

Interesting. The rep did not ask for my s/n, and they sent me 7 9mm#3 followers. This was roughly two months ago.

I am thinking about sse'ing a G19 Gen4, Can anyone tell me what followers are included in the 3 magazines?

There's quite a few Gen 4 owners that picked up theirs from OC Firearms. There's a thread here about them. You might want to ask in there.

[bsg]

I guess it just depends on the rep you're talking to.

there is no doubt that Glock's CS has a high standard to assist the end user, and that there is leeway at both ends of that standard.

[car15]

Interesting. The rep did not ask for my s/n, and they sent me 7 9mm#3 followers. This was roughly two months ago.

I am thinking about sse'ing a G19 Gen4, Can anyone tell me what followers are included in the 3 magazines?

I got a gen 4 g19 from Tracy Rifle and Pistol and it came with 3 10 round mags with the bad followers. My friend got a fde gen 4 g19 with 3 15 round rebuit kits from a place in San Jose and they had updated followers. So I 'm guessing if it comes with 10 rounders you might have to get replacements followers from Glock.

[TMcGuff]

i had a missing back strap roll pin and they send me one same day. Good customer service

[Quippy]

I'm fortunate to live near GlockStore and the guys there are top notch. Always helpful and personable.

[Nismo]

I got a gen 4 g19 from Tracy Rifle and Pistol and it came with 3 10 round mags with the bad followers. My friend got a fde gen 4 g19 with 3 15 round rebuit kits from a place in San Jose and they had updated followers. So I 'm guessing if it comes with 10 rounders you might have to get replacements followers from Glock.

What # were the bad and good followers?

[car15]

[QUOTE=Nismo;13044285]What # were the bad and good followers?

http://www.calguns.net/calgunforum/showthread.php?t=771766

[NytWolf]

Just pick up a G34 gen 4 and the rear sight adjustment tool was missing.

Rear sight adjustment tool? Was there supposed to be one? I don't recall seeing one with my Gen 4.

[billt]

Glock is, according to the book, masters at hiding income................

Doesn't look as if they're "hiding" too much to me.

[pipboy]

My experience was a little less satisfying. I called Glock to see if I could order a replacement striker spring. They refused stating they would only sell/send one to a certified Glock armorer. Oh well, no big deal, there are plenty other sources to get one of those.

[nahpungnome]

Doesn't look as if they're "hiding" too much to me.

That's a lot of polymer.

[billt]

That's a lot of polymer.

About $45 Million worth. It's a Bombardier, BD700 Global Express (GLEX).

[GUNNTZ]

I read an article on this once where Glock openly boasted that it costs $40 to make each firearm. I assumed this meant cost of materials and manufacturing, but not labor and all of the other expenditures.

A quick search leads to a quote on Businessweek, "Simpler than most pistols, the Glock costs relatively little to make. In a 1994 patent lawsuit in the U.S., Glock estimated its profit margin per pistol at 68%."

A 68% profit margin at $500 msrp calculates to a cost of $160 with $340 profit, but that wont be accurate because you need the dealer's price to find the manufacturers profit.

Even so, the pricing seems perfectly reasonable to me, considering the high quality end product compared with the price of similar firearms.

I think there's something missing here, like the middle men who provide the guns to the stores or if a store is lucky enough to buy direct from the factory. I'm not 100% sure what glocks sales policy is, I.E. is it going through some sort of a wholesaler first. Regardless, there are other people making money too...not just glock.

[bsg]

Doesn't look as if they're "hiding" too much to me.

"One Word: Plastics"

[CCrawford]

The plane is hiding the money - it is an expense. While the laws have changed some in recent years in the US, I'm sure other countries allow busjet costs. The biggest way GlockUSA hide money from tax folks was by having a off shore "consulting firm" owned personal by Mr. Glock that did no "real" work, but took very large fees that are tax deducible here.

Read the book, pretty detailed accounts of hiding the money. Other funny thing was setting the retail price for the first G17s, US guys made up a number that was not too low (meaning low quality) or too high (compete well with others). That was the whole pricing plan.

And the strippers, read about the strippers.