Sig Service Policy

[Martyman]

You may look into the idea of sending a copy of your bill of sale for the gun to Sig requesting a full refund of all costs since they are failing to provide warranty service to you. Or contact a FFL and find out the cost to have him send it to Sig, and any fees he will charge you to return the gun to you. Add any out of pocket cost to you, and tell Sig that you consider them responsible for these costs. It seems Sig is just giving up on California as a customer area. It seems even some law enforcement agencies are giving up on Sig for duty guns because of issues getting parts and service.

I really like this idea a lot. If I weren't so busy with work, I would seriously consider this route just to be a prick back to them...

[Martyman]

That is freakin BS. Sell that POS and buy a Glock. At least you likely won't need customer service ever and if you do its top notch.

If Glocks had a decocker and allowed me to keep one in the chamber (with peace of mind) I'd be all over them...

[Ronin2]

[QUOTE=Martyman;13017894]

That would definitely be a hardship for me-three hour drive each way X 2. Is it possible that Sig means "from any California licensed FFL"? If so and in my case that turns into a fifteen minute drive each way X 2.

The first strong suggestion was that an authorized Sig dealer needed to handle the return and take receipt of the gun upon it's being repaired. When I balked at this insane notion, the guy finally relented and let me send it out directly, but indicated that it had to go back to a FFL. The customer service rep had the nerve to ask me if I knew anyone out of state "Arizona for example" that would be able to receive the gun and then send it to me. How insane is it that they would rather send my gun to someone other than the actual owner just to keep it from shipping to California?! My Sig arrives at the FFL today, I brought all my spare magazines in (10 total) and will most likely leave it all there for them to sell.

Next question is - what to buy next?! HK is no better from what I understand as far as service goes, so what other semi-auto 9mm with decocker should I be looking at? I keep on in the chamber, and like the first pull to be a harder one, but don't necessarily want a manual safety. Any thoughts would be appreciated. Thanks!

The policy is ANY licensed California FFL. SIG may suggest a SiG authorized dealer so you do not incur any of handling costs an independent Non SiG dealer may impose on you.

[Martyman]

[QUOTE=Ronin2;13017930]

The policy is ANY licensed California FFL. SIG may suggest a SiG authorized dealer so you do not incur any of handling costs an independent Non SiG dealer may impose on you.

It wasn't until I suggested that I was going to sue them for breach of contract that they relented and said that I could use a FFL. It took me getting loud and angry before they came up with an alternative.

You seem familiar with their policies - do you see this in writing from Sig anywhere? When I asked them where I could see this policy in writing, they blew me off. I don't understand though why they feel they need to ship a California rostered gun to a FFL after returning it from warranty service. What loophole or gray area are they tip toeing around?

[jchen76@gmail.com]

So does the off roster warrantied firearm needs to be re-dros'd?

[Planetking]

I do hope that all of this will encourage everyone to participate next year when it comes to writing, faxing, emailing your local politico about excessive CA gun restrictions. Don't complain, if you aren't fighting the cause of our concerns.

These policies are going to spread across all manufacturers. Do you really think that any of them are actually trying to diminish their presence in one of the most lucrative retail markets in the world?

[SonofWWIIDI]

I've never had issues with my sigs and hope I never do. I don't want to deal with all that BS.

[sigfan91]

Don't blame Sig. Blame the government. Blame the people we vote into the government.

[Martyman]

Don't blame Sig. Blame the government. Blame the people we vote into the government.

Until Sig presents in writing the exact reason for this change in their policy, I think we have to place the blame on Sig. (Or their lawyers to be more exact)

[unusedusername]

So does the off roster warrantied firearm needs to be re-dros'd?

Only if they replace the frame with one with a different serial number. Nearly all repairs do not require this.

It would be very unlikely, but the worst case is if it is a model that is no longer on roster and they replace the frame then has to be re-DROSed and SSEed to be transfered back.

[goldengate]

That's it. I am done with Sig. Won't buy or recommend them anymore. Vote with your money. I am taking my business elsewhere.

I can't see how anyone can defend Sig on this new policy. They are enforcing a new policy against a non-existing CA law.

[1CavScout]

Bad situation. I recently had to send my XDs to SA for the recall work, and they shipped it directly back to my house here in CA. The XDs is also an off roster gun, so Sig should do the same. Sig needs to step up IMO.

[Malmon]

Sig Sauer is looking for a solution to a non-existent problem. We are already being screwed over by CA legislators, now we have to get it from Sig too?

BOYCOTT Sig Sauer.

[Martyman]

So things just got real... I went to pick up my gun from the FFL tonight on the way home from work and they told me that I was going to have to wait 10 days and pay $100 transfer fee to get it. They called the California DOJ while I was there and the DOJ said that they should have sent the gun to me directly and that yes, the gun would need to be transferred to me and re-DROS'ed as it constituted a dealer transfer for them to send it to a FFL. I asked them if Sig had contacted them to arrange this as the customer service rep at Sig said he would. Guess what- they never heard from Sig. So now I wonder what I should do. I'm thinking small claims court is the easiest avenue to get my money back and to compensate me for time lost/wasted, but maybe this is a great opportunity for a lawyer/the NRA to set an example. If you are a lawyer or the NRA, please feel free to contact me. Sig Sauer needs to realize that they can't treat Californians this way.

[Martyman]

On a side note- after replacing the extractor spring they tested the gun with 124 grain ammo after the letter I included with the gun specifically stated that 115 grain ammo failed more commonly than 124 grain. Also they sent the gun back in the plastic case, in a form fitting cardboard box with no padding. During shipping the plastic case was cracked to pieces, yet the cardboard box shows no sign of damage. I sent the gun to them wrapped in bubble wrap and nicely protected. Yet another mark against this company that has lost me as a fan!