Kimber customer service

[SamGoldstein]

How old is the gun?

13 years. I bought it new.

[SamGoldstein]

That's awesome, make sure to get the word out to all the Kimber haters and those who state Kimber only has a 1 year warranty.

Their customer service said there is no charge if the problem is due to manufacturing. A loose plunger tube is a manufacturing defect according to kimber. They manned up and took care of me.

[Sheldon]

Purchased a very used Custom II that had some issues, told Kimber as much & they had me send her in. Numbers excape me now, but I believe they told me she was at least 10yrs old ~ Anyway they fixed what I found, plus a multitude that I didn't & had her back home in 3 weeks, all free of charge! Just goes to show that Kimber takes care of their customers!

Had exact opposite experience with them.

[heidad01]

I never had to use Kimber service cause my Kimbers have always worked fine. But, from many years of reading reviews, it is my feeling that Kimber Customer Service is a hit or miss situation at best, much the same as Sig's service.

Hint: if you call and get flak from one Rep, hang up and call the next day. You may get a better reply from a different service Rep.

[SamGoldstein]

Purchased a very used Custom II that had some issues, told Kimber as much & they had me send her in. Numbers excape me now, but I believe they told me she was at least 10yrs old ~ Anyway they fixed what I found, plus a multitude that I didn't & had her back home in 3 weeks, all free of charge! Just goes to show that Kimber takes care of their customers!

I forgot to mention that not only was the problems I claimed fixed for FREE, but they also replaced the guide spring, firing pin, and grip safety. ALSO FREE!

[onelonehorseman]

I forgot to mention that not only was the problems I claimed fixed for FREE, but they also replaced the guide spring, firing pin, and grip safety. ALSO FREE!

All very awesome! Good on Kimber for great customer service.

[drdanno84]

I sent in my Gold Combat that I purchased in the late 90's, because of failure to extract issues. They replaced the extractor, tuned the gun and replaced the night sights at NO CHARGE!. Total turn around time was 2 weeks, free shipping both ways.

[Cody]

TPW = Trigger Pull Weight.

Did you make that acronym up? I've never heard to used before in regards to trigger pull weight.

[NickZag]

I bought a Kimber Mountain Ascent rifle and the finish on the stock wore off after 3 days of back packing and the action kept jamming. They sent me a prepaid label and had it back to me in a month. Feed ramp polished with a brand new stock


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