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Frustrated!
DROS'd a long gun from Turners Reseda, I asked the gentleman to check the stock in the back to be absolutely sure that my firearm would have the same features.
He got real huffy puffy with me and wasn't very pleasant in telling me this is how they come. I had to cut him off of his rant and explain this is how I want it to come, would just like you to check the back because all of my research indicated it would not come like this. He assured me that it would be the same.
Go to pick up my firearm and the first thing I notice is this is not the same config that I was looking at when I DROS'd the firearm. They gentleman helping me with the pick up said this is how the display model is too (I said no it isn't, he went to confirm and I was right). This guy was genuinely helpful and tried to make it right (also very apologetic and empathetic to my situation).
Long story short the manager said I would have to re DROS (and pay DROS fee again along with another 10 day wait). So I was frustrated that they wouldn't even pay the DROS fee for their mistake (I would have re DROS had they ate this fee).
I was offered nothing for their mistake other than to pay more money and wait more time.
Again I don't want to flame the guy helping me with the pick up (Kevin I believe... he was very helpful). But the gentleman who started my DROS and the store manager have no clue about customer service.
If you go to ANY Turners to DROS a firearm make them check the stock (if available) no matter what they tell you. It's always a bummer to have something in your mind and go to find out that isn't what you got.
Had they showed me the firearm which I ended up with I would have DROS'd it anyway, but the fact is they didn't show me that one.
Turners made a mistake and wanted me to pay for their mistake (not cool, not cool at all). In fact the store manager wasn't even open to me asking anymore questions about the matter, just sat a foot away from me and ignored me (seriously he was right in front of me and chose to look up at the ceiling).
This was about 2 weeks ago, I have been internally debating whether to post this or not, but here it is!
He got real huffy puffy with me and wasn't very pleasant in telling me this is how they come. I had to cut him off of his rant and explain this is how I want it to come, would just like you to check the back because all of my research indicated it would not come like this. He assured me that it would be the same.
Go to pick up my firearm and the first thing I notice is this is not the same config that I was looking at when I DROS'd the firearm. They gentleman helping me with the pick up said this is how the display model is too (I said no it isn't, he went to confirm and I was right). This guy was genuinely helpful and tried to make it right (also very apologetic and empathetic to my situation).
Long story short the manager said I would have to re DROS (and pay DROS fee again along with another 10 day wait). So I was frustrated that they wouldn't even pay the DROS fee for their mistake (I would have re DROS had they ate this fee).
I was offered nothing for their mistake other than to pay more money and wait more time.
Again I don't want to flame the guy helping me with the pick up (Kevin I believe... he was very helpful). But the gentleman who started my DROS and the store manager have no clue about customer service.
If you go to ANY Turners to DROS a firearm make them check the stock (if available) no matter what they tell you. It's always a bummer to have something in your mind and go to find out that isn't what you got.
Had they showed me the firearm which I ended up with I would have DROS'd it anyway, but the fact is they didn't show me that one.
Turners made a mistake and wanted me to pay for their mistake (not cool, not cool at all). In fact the store manager wasn't even open to me asking anymore questions about the matter, just sat a foot away from me and ignored me (seriously he was right in front of me and chose to look up at the ceiling).
This was about 2 weeks ago, I have been internally debating whether to post this or not, but here it is!
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