Wow... Turners doesn't want my business any longer!

[DrDavid]

Obviously Doc, you have garnered the reputation at that store as being a PITA customer.
Maybe some self-reflection is in order.

Guess so. But, not entirely sure why... Read my post ^^^.

To be honest, if I was wrong, my wife would be chewing me out right now.. She agrees with me. Turner's just has bad service. Cheap prices, bad service.

Bottom line; I'm a paying customer who was concerned something was done incorrectly. I called and instead of just treating me with respect, they yelled at me, were rude, and made a scene.

[mvpatriot]

Obviously Doc, you have garnered the reputation at that store as being a PITA customer.
Maybe some self-reflection is in order.

So how do you justify the way they treat other customers, I think Myks post is spot on, their workload has doubled, maybe tripled and I know there pay has not gone up. No excuse by any means, however understandable.

[FMFdevildoc]

Poor service - I've been once / will NEVER return.

[wildfxp]

If you guys need to be quick, Entreprise arms is always able to dros each firearm within 10-15min for me Of course they don't have as much variety, but you could order from there and it'll still cost less!

[wildfxp]

If you guys need to be quick, Entreprise arms is always able to dros each firearm within 10-15min for me Of course they don't have as much variety, but you could order from there and it'll still cost less!

[VictorFranko]

So how do you justify the way they treat other customers, I think Myks post is spot on, their workload has doubled, maybe tripled and I know there pay has not gone up. No excuse by any means, however understandable.

I was addressing the OP in reference to his original post.
It is not my place to justify anything, but I will point out the painfully obvious for those that endlessly gripe about Turner's.
Turner's is the "Pep Boys" of gun shops. You want a "mom and pop shop" experience, go to a mom and pop shop.
It's a funny thing with Turner's, most of the whiners know damn well what to expect when they walk in the door, yet feel compelled to complain, endlessly, when they receive the attention/service they knew they were going to receive.
It truly boggles the mind.

[DrDavid]

most of the whiners know damn well what to expect when they walk in the door, yet feel compelled to complain, endlessly, when they receive the attention/service they knew they were going to receive.
It truly boggles the mind.

I expected better to be honest. I didn't expect mom and pop service, but I did expect them to not be rude and dismissive of a reasonable concern.

[Rule .308]

ha ha, that is funny you got fired by Turners. That is an all new level of low :-)

[Faded]

I am surprised they tracked this in some database to begin with. Did they actually tell you the reasons or are you speculating?

[DrDavid]

I am surprised they tracked this in some database to begin with. Did they actually tell you the reasons or are you speculating?

No, they knew.. I made waves when I complained. I'm quite persuasive Law school does wonders to your ability to form a cogent argument.

[ham]

double checking a serial should have been no problem at all. sorry you were treated badly.

[DinoPJR]

not really pertaining to your story but the store in rancho cucomonga is great. Jacob is the man. never had bad service like you describe

[RobertSmith]

Although my last experience at Turner's (Fountain Valley) was positive, I prefer to take my business to Fowler Gun Room for a few reasons. They usually have everything in stock (before the panic), they do a great job at educating me, and most importantly... they treat my kids with respect when they tag along with me.

I take my business to John at Fowler's in the city of Orange. I always walk away better off than when I come in.

[TML]

Even though I continue to shop with them, I agree that some locations have some employees with attitude problems... So I doubt it's you, I would write one email to corporate explaining what happened, and then take my business elsewhere until I receive a heartfelt apology. Good luck!

[monk]

Only rudeness I've ever gotten was at Reseda. Some of the salesmen seem to be those elitists who don't care what you want. Pasadena is awesome.