turners-reseda

[drifter001]

so i was in today in search for some fishing gear (new rod/reel etc). Now usually ive had great customer service there so i was hoping to get the same. after browsing around for a while i found a rod i wanted but since reels are behind a glass case, obviously i needed help to check one out/buy one. I go to the front counter with rod in hand and a manager walks up with a customer who is picking up what seemed like a new pistol. Manager asks me if i needed help and i told him yes that i wanted to check out a few reels. Manager then tells me that the fishing guy isnt in and blah blah blah...If hes a manager how hard is it for him to get his lazy *** over there and quickly show me the two reels i wanted so i can buy one of them. completely ticked me off

[Speed Racer]

i'm an avid fisherman too and it does seem they're more focused on their gun sales. i used to go to turner's for fishing gear but not anymore. it looks like they only have one guy working at the fishing dept.

[drifter001]

i'm an avid fisherman too and it does seem they're more focused on their gun sales. i used to go to turner's for fishing gear but not anymore. it looks like they only have one guy working at the fishing dept.

I was annoyed cuz I really wanted to test out the feel of a reel before purchasing one but I just went off of online reviews and a friends opinion and bought a reel from sports authority...what's the point of Turner's having a fishing section if they won't bother helping someone out in that dept ....might as well add more guns since that's all they care about

[Turner's Outdoorsman]

so i was in today in search for some fishing gear (new rod/reel etc). Now usually ive had great customer service there so i was hoping to get the same. after browsing around for a while i found a rod i wanted but since reels are behind a glass case, obviously i needed help to check one out/buy one. I go to the front counter with rod in hand and a manager walks up with a customer who is picking up what seemed like a new pistol. Manager asks me if i needed help and i told him yes that i wanted to check out a few reels. Manager then tells me that the fishing guy isnt in and blah blah blah...If hes a manager how hard is it for him to get his lazy *** over there and quickly show me the two reels i wanted so i can buy one of them. completely ticked me off

Not good; e-mail sent!

[joash]

More focused on their gun sales? The gun counter has awful customer service.

i'm an avid fisherman too and it does seem they're more focused on their gun sales. i used to go to turner's for fishing gear but not anymore. it looks like they only have one guy working at the fishing dept.

[Speed Racer]

I agree 100%. I'm just pointing out that they usually have 4-5 guys at the gun counter & 1 if that on the fishing side. Also take note, that the guys are always behind the gun counter. What if you have a customer who wants to purchase gun accessories, like a range bag or something? Do we still have to take a number if we have a question about an item not behind the counter?

More focused on their gun sales? The gun counter has awful customer service.

[joash]

It's a no win situation, because the City of LA won't allow people to open gun shops, so they know you can't go anywhere else no matter how lousy they are.