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Longest wait ever for help @ Reseda
I was recently at Turner's Reseda and waited 45 minutes for help on a reel, because the person who works in the fishing department was in the firearm section.
I asked the manager after waiting for 10 minutes if I could get some help in the fishing department as he passed by. He said he would get someone over there real quick.
I then waited another 15 minutes and went over to the register, which was empty and asked the cashier if she could ask for someone to go to fishing. She said should ask right away.
After another 15 minutes I grabbed the manager again and basically made him go to the fishing department to grab the reel I wanted. I asked, "Why isn't someone over here for the fishing department?" He replied, "If there's a wait for firearms, we send them over there, one gun is worth a lot more than what we sell in fishing gear. It's always busy like this, you should expect to wait."
My jaw hit the floor. It took 2 minutes to grab my reel and I was in line and paid within 5 minutes, $80+ for Turner's Reseda. I go there because there are awesome deals and Kyle knows his stuff, but if he's being told to sell guns and not cater to that department, which he specializes in, why should I go there?
I'd rather go to Fishing Fools and get raped on prices and spend 10 minutes in the store, rather than spend almost an hour waiting to be helped and receive a piss poor attitude from a manager. Quit selling fishing gear and quit calling yourselves Turner's Outdoorsman if you feel your only priority is firearms and firearm accessories. Or here's a better idea, hire more people if you're always busy! Send your manager's to customer service and scheduling seminars!
You offer a great range of products at great prices, that's why people shop there. People stop shopping there because the customer service is *****. I'd take an increase in prices for better customer service from your store. This is a recurring topic in this forum and obviously a big problem with your company and in particular this store.
If you don't want to lose another customer, please address this issue.
I asked the manager after waiting for 10 minutes if I could get some help in the fishing department as he passed by. He said he would get someone over there real quick.
I then waited another 15 minutes and went over to the register, which was empty and asked the cashier if she could ask for someone to go to fishing. She said should ask right away.
After another 15 minutes I grabbed the manager again and basically made him go to the fishing department to grab the reel I wanted. I asked, "Why isn't someone over here for the fishing department?" He replied, "If there's a wait for firearms, we send them over there, one gun is worth a lot more than what we sell in fishing gear. It's always busy like this, you should expect to wait."
My jaw hit the floor. It took 2 minutes to grab my reel and I was in line and paid within 5 minutes, $80+ for Turner's Reseda. I go there because there are awesome deals and Kyle knows his stuff, but if he's being told to sell guns and not cater to that department, which he specializes in, why should I go there?
I'd rather go to Fishing Fools and get raped on prices and spend 10 minutes in the store, rather than spend almost an hour waiting to be helped and receive a piss poor attitude from a manager. Quit selling fishing gear and quit calling yourselves Turner's Outdoorsman if you feel your only priority is firearms and firearm accessories. Or here's a better idea, hire more people if you're always busy! Send your manager's to customer service and scheduling seminars!
You offer a great range of products at great prices, that's why people shop there. People stop shopping there because the customer service is *****. I'd take an increase in prices for better customer service from your store. This is a recurring topic in this forum and obviously a big problem with your company and in particular this store.
If you don't want to lose another customer, please address this issue.
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