"Express" checkout lane now in store

[shark92651]

We are listening to the complaints about wait times and this is something we brought online yesterday that we hope will help the situation (although the Governor vetoing SB374 seems to have helped the most in this area). This register is for will-call pickup of online orders or gunsmith pickup, or just to walk in and purchase some parts when the customer knows what they want and doesn't need to ask a sales employee many questions. No firearms transactions will be handled at this register - neither purchase or pickup will be handled here because of the time it takes to process paperwork or to deal with safe handling demonstrations, etc...

Please don't abuse this line - if you start asking too many questions or ask to handle firearms you will be asked to take a number and wait in the general queue. You can take a number if you want, but just form a line in front of this register and someone will either be at the register or someone will get to the register as soon as they are done with their current customer.

[WinstonMonty]

This is just one of the many reasons I shop at riflegear. You actually listen to the customers. Thanks fellas!

[deviljon]

Sweet!

[crazychinaman]

How about some chairs while you wait.

[titan]

Nice!!!

[SuperSet]

This will make a big difference, glad you guys are staying on top of it!

[Chefantone]

Thanks so much for listening! I know your guys would usually grab people in for this time of stuff before when they could but this will be a huge help!

Next up...big screens with the games on during the weekend waits!

[baka]

I'll have to check that bad boy out Monday morning

Ian

[Chefantone]

Express line is great! I went in over the weekend to grab some ammo and test out the express lane. The store was packed like any other weekend but I was in and out with my ammo in about 15 minutes.

[JackRydden224]

People complain but honestly I go to riflegear because the employees always give me the time to hear my noob comments and figure out what I really need for me. It's not RG's fault if I tell the employee the wrong product and ask him to go back to get the right one. If I need small parts I just get it shipped LOL!

[pkc168]

Cool, I just hope some people don't start asking questions here and there and held up the line.

[bubbapug1]

Fellas Rifle Gear does listen and try their best but we all know this line will be abused by the guy who cuts in front of you at Disneyland or spends an hour asking questions to buy a firing pin spring.

It's really up to the rifle gear client community to police abusers and self regulate themselves if this idea is going to fly.

One more suggestion would be a trap door fitted in the floor to allow the salesclerk to just "flush" a problematic time pig into a basement pit full of Komodo dragons and cobras which would be extra nice with a video feed of the carnage to the TV set upstairs for everyone's enjoyment. That also would decrease the possibility of serial abusers of this system.

[maggie06]

Tried it today. Took a # cuz I didn't know about the express. Figured it would take at least 30-45 minutes but then a guy behind the counter yelled out "Anybody here just for parts?". One customer ahead of me, and 5 minutes later, I'm out the door.

New system is going to really speed up in and out times.

[<IXOYE><]

I wish ProForce would do this... Thanks guys.

[Checkk]

so what is the average wait time on the weekend now for firearm purchases?