Riflegear Appointments.

[CheapBloke]

Why do you guys take appointments when it is not honored?

Had a appt. for 12pm on a day for firearm pickup.

Arrived and signed in at 1130am. The sign-in says appointments take precedence over walk-in/waitlist.

11:50am, an employee asks who is next. Me and another both have appointments at 12, I tell the staff he was here first, and I wait.

11:52am, another employee asks who is next on waitlist. A person says he is on wait list, but appointment is at 230pm, and after hearing this, I let the staff know I have an appointment at 12pm. The staff says they are doing waitlists first, and I will have to wait on the next staff.

WTF.

Stop the bull**** covid appointments if yall aint going to honor your waitlist/appt system, and blatantly tell a paid customer, his appt. don't mean ****.

[Yodaman]

Could it be that one person was doing wait list only?

No issue with RG, and all appointments have been on time


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[CheapBloke]

His reply was they are trying to get through all the walk-ins first.

The person they saw was a walk-in with a appt, same as I was, except they have a freaking sign that says appt. takes precedence, and my appt was before the 230 customer.

I have no general issue with riflegear except they should either honor their "words" on appt vs. walk-in waitlist, or get rid of that system. Made me waste time to make a pick up appt., and keep my appt. Had I known I could of just walked-in and get seen sooner than appt. people, I would of.

[Yodaman]

His reply was they are trying to get through all the walk-ins first.

The person they saw was a walk-in with a appt, same as I was, except they have a freaking sign that says appt. takes precedence, and my appt was before the 230 customer.

I have no general issue with riflegear except they should either honor their "words" on appt vs. walk-in waitlist, or get rid of that system. Made me waste time to make a pick up appt., and keep my appt. Had I known I could of just walked-in and get seen sooner than appt. people, I would of.

When u say "walk in with an apt", can u clarify? Walk in and apts are two separate things there.


Because u are saying they and u both were walk ins (on the wait list) and yet had apts.


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[Sure Shot 45]

So you all had appointments and all arrived early so they did FCFS if I'm reading this correct. Your 12 app was before the others 2:30 but if it's only 11:52 looks like still they honored FCFS. Would be a different story if it's 12 or after and this happened. When did you get service then?

[Sure Shot 45]

When u say "walk in with an apt", can u clarify? Walk in and apts are two separate things there.


Because u are saying they and u both were walk ins (on the wait list) and yet had apts.


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Think he walked in earlier than his appointment and jumped in the waitlist and they dealt with them FCFS.

[CheapBloke]

Yea, all (guy before me, the 230 guy, and me) was waitlisted and we all had appts.

One staff asked who had 12pm appts at 1150am, me and other guy said we do, and they asked who was here first, so I pass to him.

Then another staff who was standing next to the prev. staff asked for "next in line," 230 guy said he was on waitlist but also had appt. at 230pm. I let the staff know I am also waitlisted and 12pm appt. He never called out the waitlist by names, so no one knows "next-in-line."

I asked about my 12pm appt., then he says he is trying to clear out the waitlist first, even if they have few signs posted that basically says "Appt.>Waitlist"

[Yodaman]

Yea, all (guy before me, the 230 guy, and me) was waitlisted and we all had appts.

One staff asked who had 12pm appts at 1150am, me and other guy said we do, and they asked who was here first, so I pass to him.

Then another staff who was standing next to the prev. staff asked for "next in line," 230 guy said he was on waitlist but also had appt. at 230pm. I let the staff know I am also waitlisted and 12pm appt. He never called out the waitlist by names, so no one knows "next-in-line."

I asked about my 12pm appt., then he says he is trying to clear out the waitlist first, even if they have few signs posted that basically says "Appt.>Waitlist"

When they do walk in wait list, they send a text that u are up. And it's first come fist serve. They don't call names. Even if u are inside.


Sounds like he was on the waitlist before u, even tho u had an earlier apt. Is that the case?


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[CheapBloke]

When they do walk in wait list, they send a text that u are up. And it's first come fist serve. They don't call names. Even if u are inside.


Sounds like he was on the waitlist before u, even tho u had an earlier apt. Is that the case?


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I know about the text. The staff said who is next in line, and the guy said he was on waitlist and had 230pm appt. (I'm sure I said above.)

Look, as much as you are trying to twist words and defend RG, I stated what happened and my issue is with their honor of appt. system.

I'm sure this isn't the first time someone talked about "honoring" their "words." I think "that" customer created a ****storm last year on multiple forums.

My issue is a small problem, and more of a suggestion.

[Yodaman]

Riflegear Appointments.

I know about the text. The staff said who is next in line, and the guy said he was on waitlist and had 230pm appt. (I'm sure I said above.)

Look, as much as you are trying to twist words and defend RG, I stated what happened and my issue is with their honor of appt. system.

I'm sure this isn't the first time someone talked about "honoring" their "words." I think "that" customer created a ****storm last year on multiple forums.

My issue is a small problem, and more of a suggestion.

Why would I try to twist your words or defend RG? I don't work there.

Your post sounds more like a rant and complaint than a suggestion as you said.

And TBH, it doesn't sound like they did anything wrong. U had an apt. And then jumped on the waitlist. Person ahead of you did the same and was higher up on the list.


Sounds like they did their job.

But I could be wrong, wasn't there

[hermosabeach]

Wow

Gun owners can destroy a gun shop faster than anti gunners.

Not a call to chat with a manager / owner - just a public post.

I’ve had good experiences with RG

[CheapBloke]

I did too have good exp. with RG, before the covid appt system. I never argued otherwise. My only issue is with the appointment system.

[Yodaman]

So their job is to put up signs that says Appts get seen before waitlists, take Appts. 10 days before, and allow waitlists to be seen before appts.? As I said, we both stated we were on waitlist (as there were 3 other customers waiting as well)

I was seen a bit after my appt. time.

But if that is how appts and waitlists work even when they post rules. I guess they must be doing their jobs.

How would you know he was higher up on list, if I had told you we both stated we were on waitlist?
Hmm not twisting words? Funny.

So their job is to put up signs that says Appts get seen before waitlists, take Appts. 10 days before, and allow waitlists to be seen before appts.? As I said, we both stated we were on waitlist (as there were 3 other customers waiting as well)

I was seen a bit after my appt. time.

But if that is how appts and waitlists work even when they post rules. I guess they must be doing their jobs.

How would you know he was higher up on list, if I had told you we both stated we were on waitlist?
Hmm not twisting words? Funny.

Ummm, because they saw him first? That's how their automated system works.

They are an great shop. They have humans working there so they aren't perfect, but based off your posts. Sounds like they were doing their job.


No twisting words, juts going off what you post.

Way to blast them without even asking for a manager or trying to fix it tho.


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[CheapBloke]

Ummm, because they saw him first? That's how their automated system works.

They are an great shop. They have humans working there so they aren't perfect, but based off your posts. Sounds like they were doing their job.


No twisting words, juts going off what you post.

Way to blast them without even asking for a manager or trying to fix it tho.


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Their automated system says someone is next. Not "hey grab the first person you see standing".

[Yodaman]

Riflegear Appointments.

Their automated system says someone is next. Not "hey grab the first person you see standing".

Maybe he was next. But you should teach them a lesson and stop spending money there


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