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I received a defective scope mount

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  • n8vrmind
    Senior Member
    • Dec 2017
    • 1454

    I received a defective scope mount

    Dear Primary Arms,

    My delayed shipment arrived yesterday (friday) and during installation of scope mount, I had difficult time getting it to fit my brand new AR. When I removed the scope mount, my AR rails are dingedcup and I discovered the base of the mount was horribly out of spec.(please see pictures). Your Chinese manufacturer is cutting corners on QC. I have emailed your customer service dept and I am hoping to hear back on Monday.

    I hope you can make it right by you customer

    Sent from my ONEPLUS A3000 using Tapatalk
  • #2
    n8vrmind
    Senior Member
    • Dec 2017
    • 1454

    Issue resolved. I appreciate your good customer service. In the future, I am willing to pay a little more for American-made products.

    Sent from my ONEPLUS A3000 using Tapatalk

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