Support for Firefox Browsers??

[NoHeavyHitter]

[PrimaryArms]

We are working on updating our systems

[NoHeavyHitter]

Since you all have been unsuccessful in fixing the problems with your website for nearly a year, have you considered maybe hiring someone with the skill to get the job done?

Also, have you given consideration to accepting orders over the phone in the interim?

Please don't interpret my requests as being pushy - as I respect any business owner's decision to ignore people they don't want to do business with.

I'm just in a position where I am retired and I have a number of friends and some clients who I place orders on their behalf since I am able to to sign for or otherwise safely receive those shipments while they are at work. Some of these people want me to order from you and I'm not able to do that. With it having been nearly a year waiting for your website to get fixed and no one willing to accept an order via phone, I'm nearing the point of giving up. I have absolutely no problem in moving along if that's what you prefer.

In any event, if you all do decide to get your website fixed - it would be very helpful to make an announcement via various forums that Firefox users are welcome again. I as well as some other Firefox users I have spoken with no longer subscribe to your mailing, so we need to have some way to know that our business is welcome again. Thanks.

[marsh1]

Since you all have been unsuccessful in fixing the problems with your website for nearly a year, have you considered maybe hiring someone with the skill to get the job done?

Also, have you given consideration to accepting orders over the phone in the interim?

Please don't interpret my requests as being pushy - as I respect any business owner's decision to ignore people they don't want to do business with.

I'm just in a position where I am retired and I have a number of friends and some clients who I place orders on their behalf since I am able to to sign for or otherwise safely receive those shipments while they are at work. Some of these people want me to order from you and I'm not able to do that. With it having been nearly a year waiting for your website to get fixed and no one willing to accept an order via phone, I'm nearing the point of giving up. I have absolutely no problem in moving along if that's what you prefer.

In any event, if you all do decide to get your website fixed - it would be very helpful to make an announcement via various forums that Firefox users are welcome again. I as well as some other Firefox users I have spoken with no longer subscribe to your mailing, so we need to have some way to know that our business is welcome again. Thanks.

Please contact me directly (my direct email is listed below) and tell me what is happening. I will get it fixed. We test with every browser and have a sizable staff of developers.

Edit to add I just placed a order using Firefox with no issues. Please let me know what is happening.

[NoHeavyHitter]

Please contact me directly (my direct email is listed below) and tell me what is happening. I will get it fixed. We test with every browser and have a sizable staff of developers.

Thanks! Will do tomorrow. I need to leave for an appointment shorty.

[Casual_Shooter]

FWIW- I just went to primaryarms.com and was able to view product and add something to the cart. Only thing I didn't try was completing the checkout procedure.

I use FF Quantum on a Mac running 10.9.5

[NoHeavyHitter]

Please contact me directly (my direct email is listed below) and tell me what is happening. I will get it fixed. We test with every browser and have a sizable staff of developers.

Edit to add I just placed a order using Firefox with no issues. Please let me know what is happening.

[marsh1]

I will make it clear that no group even the tech guys are to ignore a customer request. I am taking this info to our director of technology now to make sure all the issues have been addressed.

Thanks for helping us get better!!!!!

[NoHeavyHitter]

Sorry Marshall, I just realized that I had "signatures disabled" - which kept me from seeing your email address.. I'll leave this here in the even any other Firefox users are having issues and may have something to add.

[NoHeavyHitter]

I never thought I was being ignored. I placed a repeat order for the exact same optic a few weeks later and everything went fine, so I assumed any issues had been corrected.

It wasn't until I placed my most recent order that problems (some new that I'd not had before) re-appeared that led me to think something was still amiss.

I have unlimited long-distance if you'd like for me to call your tech dept direct. it sure beats typing a book!

[PrimaryArms]

Please let us know if you have any other issues or need help.

-Dimitri

[NoHeavyHitter]

I've revved my Firefox build to v57.0.2 It's the lastest version of Firefox and was a major re-write as opposed to an update.

I don't have anything that I need to buy at the moment, but I will try perusing PA's site and test adding things to a cart to see if those issues are resolved.

I was getting the impression that maybe there are too many web-development tools that created content that was incompatible with Fire fox browsers - so maybe that was a major reason for the browser re-write. But I'm just speculating about that.

[bazineta]

Reality of the situation with Firefox is that the Firefox team has spent an inordinate amount of time developing Rust, which is, technologically, a tour de force, very interesting, etc., but during that time, Firefox itself became...really quite rusty, so to speak.

The new Quantum release has done much to improve things, but they have lost a lot of ground over the past few years and it's going to take a while to reestablish parity. In my own experience, we've found places where IE is actually doing things in a more 'standard' way than FF is, which is, frankly, really saying something.

[NoHeavyHitter]

Using FF v57.0.2 works a lot better than earlier releases. I was able to continue adding items to a cart without reaching a threshold where items get pushed out. Things worked well enough that I suspect there's a good possibility that I could have processed a transaction.

However, there were still some problems. For example, clicking on a product item loads the page quickly and cleanly, while clicking on a product category still yields a slow response with a message that "a script is preventing the page from loading properly". While I've seen that message frequently, it clears much quicker than before.

One particular anomaly I noticed was that some product items that had numerous reviews were unable to load any review regardless of how I attempted to sort (by "all" or "specific number of stars"). That condition was like a dead link and I don't know what could be causing that.

My testing suggests to me that there are some issues with the way the web interface is talking to the database on the back end depending on how or what is being called. Even before I retired in 06', there were a number of good database performance tuning tools available. I'd have to anticipate that there are even better tools available now a days.

If I'm the only one that has reported these issues, then the situation could be isolated to some specific configuration issue on my end. But if you get similar reports from others, then it's something you should look into.

Keep in mind that the vast majority of people that experience problems never report them, but rather just move along. I'd learned that it was usually a good idea to track problem reporting even when no specific issue was immediately found. There were times when rare problems occurred that I could not duplicate only to stumble onto a fix later on that cured the original symptoms.

I hope I've been able to provide some measure of help. I'll probably know more when I try to make a purchase and get to see how that goes, or not. The good news is that it is certainly working better using the latest FF release.

[marsh1]

Using FF v57.0.2 works a lot better than earlier releases. I was able to continue adding items to a cart without reaching a threshold where items get pushed out. Things worked well enough that I suspect there's a good possibility that I could have processed a transaction.

However, there were still some problems. For example, clicking on a product item loads the page quickly and cleanly, while clicking on a product category still yields a slow response with a message that "a script is preventing the page from loading properly". While I've seen that message frequently, it clears much quicker than before.

One particular anomaly I noticed was that some product items that had numerous reviews were unable to load any review regardless of how I attempted to sort (by "all" or "specific number of stars"). That condition was like a dead link and I don't know what could be causing that.

My testing suggests to me that there are some issues with the way the web interface is talking to the database on the back end depending on how or what is being called. Even before I retired in 06', there were a number of good database performance tuning tools available. I'd have to anticipate that there are even better tools available now a days.

If I'm the only one that has reported these issues, then the situation could be isolated to some specific configuration issue on my end. But if you get similar reports from others, then it's something you should look into.

Keep in mind that the vast majority of people that experience problems never report them, but rather just move along. I'd learned that it was usually a good idea to track problem reporting even when no specific issue was immediately found. There were times when rare problems occurred that I could not duplicate only to stumble onto a fix later on that cured the original symptoms.

I hope I've been able to provide some measure of help. I'll probably know more when I try to make a purchase and get to see how that goes, or not. The good news is that it is certainly working better using the latest FF release.

Passing this along to the developers now