Problem fixed by PA.

[nedro]

The box was in a bag with some loose merch inside. All I'm saying is be careful with this company. If it's a freak thing, or on FedEx's end then these types of threads shouldn't pop up a lot.

Ignoring a customer with a problem like this needs to be shunned though, and I think it's pretty horrible from a customer service point of view. $1500 isn't going to break me or anything, but it's a pretty big deal.

this post sounds strange.
Are you saying that PA told you it is your problem?
They have worked way too hard to build up their reputation by screwing a calguns member for a single upper.

[Zubba]

I gave them a ton of time and the benefit of the doubt. They responded to me initially via email, and gave me the extension to the person handling the situation. She updated me that they were going through "steps" with FedEx. That was last week. Last week I contacted them via email to ask what the time frame was, what those steps were, and let them know I couldn't wait on this forever. I was polite and simply wanted a feeling for how this is going to get resolved. That email was never responded to. I called them and left a voicemail on Monday morning to the extension they gave me, and have received no call back, email back, nothing.

I really don't feel I'm being difficult; it's $1500. They shouldn't ignore me for a week; it's infuriating and I think reflects really poorly. Am I calling them out? Yeah... this is bs, and it deserves attention. If they do this enough times they won't be in business for very much longer.

[Zubba]

this post sounds strange.
Are you saying that PA told you it is your problem?
They have worked way too hard to build up their reputation by screwing a calguns member for a single upper.

Initially they said they were working on it, but have completely ignored me in email and haven't returned my calls to the person supposedly handling things. I kind of taken it as them saying it's my problem, and am working with my bank. We'll see how it turns out, but it looks like they are just trying to ignore it.

[marsh1]

Initially they said they were working on it, but have completely ignored me in email and haven't returned my calls to the person supposedly handling things. I kind of taken it as them saying it's my problem, and am working with my bank. We'll see how it turns out, but it looks like they are just trying to ignore it.

Dimitri already posted my direct email contact but should have let me know about this. Please email your info so I can look up the inquiry and find out WTF this was not brought to my attention and get this resolved. We did add a lot of new people because of the election year run up but leaving you hanging in inexcusable. Sounds like someone will not make the cut. Please email me directly at marshall@primaryarms.com

[marsh1]

Zuba

Thanks for the email with all the info, I will be on this first thing Monday morning.

[Zubba]

I appreciate it, Marshall.