AR 500 Unprofessional Behavior

[cmb41]

I have held off posting this for a couple of months but I really have no choice at this point. I ordered from this company back on December 2, 2015. At that time the website stated there was a 4 week wait on an Escort briefcase carrier and a 4-6 week wait on a XL full plate set with carrier. As of today, March 14, 2016, I have not received anything. I am out over $1000

I have repeatedly emailed this company and received absolutely no response. I did receive a BS general apology email about a week ago about " a new commitment to service" blah blah blah.

I emailed support right after I received that email, mistakenly thinking they would get back to me. Nothing

It is a real shame that I have to resort to flaming these clowns in public- really not my style. They left me no choice. Caveat Emptor

[TKM]

You complain an awful lot for a new guy.

80% of all posts are in this thread. You really complain an awful lot for a new guy.

[357manny]

OP, hope you used a credit card. Go dispute charges, done deal.

[madjack956]

You complain an awful lot for a new guy.

LOL!

[kjv146]

That's too bad. Just curious, did you ever try calling them?

[cmb41]

Caveat Emptor

I did try to call them prior to SHOT. Apparently they were too busy to get back to me and I still allowed a month to pass before going this direction.

I received a email today from their shipping department that they were issuing a shipping refund. Not sure what that means. Definitely will not be doing business with these guys again. Its a shame considering they have a good product- I do already own more of there stuff

[Grakken]

You complain an awful lot for a new guy.

can you share with us why for this topic thread count matters?

[Tekguy]

Like most companies that have a good following, they have back orders because they offer deals that production can't keep up with demand.

It is normal that the customer has to wait for the product.

Quit *****ing and wait for your order.

If you want next day order from Amazon prime.

[kelvin232]

<3 ar500

[cmb41]

Tekguy. Caveat emptor =Buyer beware. I not *****ing, I'm warning others. As for thread count I've been around since 2009. I read hundreds of posts but only open my mouth when I think I have something helpful to add. You might want to try it

[Grakken]

Like most companies that have a good following, they have back orders because they offer deals that production can't keep up with demand.

It is normal that the customer has to wait for the product.

Quit *****ing and wait for your order.

If you want next day order from Amazon prime.

Really? Having a great product (which they do) and waiting for it like everyone else is NOT the same as not communicating with a customer, let a lone a client who has PAID. I pay someone a thousand bucks, someone better pick up the phone or answer an email. That's called customer service.

[Calico1404]

I agree with needing positive customer service. $1,000.00 on goods already paid in full. Yes call me back or have my shipment tracking number ready.

For $100 order they should be on point, a $1,000 order should come with a thank you and smile, especially in today's market.

[Win231]

Tekguy. Caveat emptor =Buyer beware. I not *****ing, I'm warning others. As for thread count I've been around since 2009. I read hundreds of posts but only open my mouth when I think I have something helpful to add. You might want to try it

^^^Spot-on response! Some people want to feel they've accomplished something & their only triumph in life is "I got lotsa posts."

[Joseph Lee]

^^^Spot-on response! Some people want to feel they've accomplished something & their only triumph in life is "I got lotsa posts."

Then how do you feel about I-trader scores? Huh?
Since I have either bought someone else's used stuff or unloaded my own poor purchasing choices at least 9 times, I'm clearly 9 times better than you. I would have aimed this retort at the other guy but according to his I-trader rating, he's about 4 times the man I am.

[Bailer]

I've placed two orders with AR500. First went through with zero hiccups. Second was identical to the OP, with excuse upon excuse offered by their staff on why they couldn't fulfill the order. I eventually did get a refund.