Problem with DROS charges

[Condorguns]

Ty for the update kemasa

[lugnutwrench]

As kemasa knows, I had a non serial number related failure resulting in a duplicate charge that I described in this thread.

I have to echo his comments about the CA DOJ appearing to be "deliberately unhelpful". When I balked at the representative's explanation that I should "just" get hardware, software, and an internet connection that never fails if I wanted to avoid risking double charges, she seemed to get defensive and dismissive (if not downright petulant).

kemasa's problem seems even more insidious than my own, as one counter-intuitive misstep results in irreversible failure for which the FFL bears almost the entire cost to recover.

By the way, the double-charging issue has been on their radar since January. I know, because I put it there:

[lugnutwrench] said: If I inadvertenly do not select "perform another transfer for XXX" after submitting a transfer, but instead return to the main menu, how to I go back to avoid double charging for a multi-gun transfer? (initial issue report)
DOJ Response (01/01/2014 10:15 PM ): You are unable to go back once you go to the main menu. You must ensure you select "Submit another transaction for (name of purchaser)". Otherwise you will be charged again.
[lugnutwrench] said (01/01/2014 10:43 PM ): This is a problem if the FFL makes a mistake and clicks on the wrong link by mistake. Is the DOJ going to fix this?
[lugnutwrench] (01/03/2014 02:10 PM ): Hi [lugnutwrench], Unfortunately you will have the pay the $25 transfaction fee.
[lugnutwrench] said (01/03/2014 10:35 PM ): Please consider adding this to the list of fixes to consider. It would be nice if the dealer could "append" to the group (e.g., through "Review ..."), say, within 1-2 hours of the initial transfer.
DOJ Response (01/04/2014 04:42 PM ): Thanks again, I will also relay this to my manager.

It seems like one way to avoid all of this would be if they avoided submitting any DROS for review and charging the fee until the FFL goes through some kind of "I'm done" confirmation. That's probably not as elegant as, e.g., providing the ability to append to an open set of DROSes, but it's probably not as complicated either.

[Eddy's Shooting Sports]

I have used "000NSN000" on numerous occasion with no repercussions thus far. I also write NO SERIAL NUMBER in the comments field.

[ACI]

I have always used just NSN for every DROS with no problems

[Mrbt100]

and the answer is, "not serialized"