This story starts with a customer asking me to perform a transfer for a single action revolver he bought off the internet. He informed me that he had picked up a handgun on December 1st, so I advised him of the 1-in-30 rule. I received the pistol from the shipper and we started the DROS on December 23 (giving him a 2 day window in between).
On December 29th at approximately 4:45 PM, I received a call from BOF informing me that they would like to speak to me about the DROS in question regarding a "possible" 1-in-30 violation. I returned the call, but received no answer so I left a voice mail.
On December 30th, again at approximately 4:45 PM, I received a call from the same BOF rep that they would be delaying the DROS until I was able to speak to them. So far, my bad; I missed their 2 phone calls, so fair enough.
Then came the intervening weekend and holiday. I called back on January 2nd even though the banks were closed, and not surprisingly received no response (the state being what it is, I figured they probably got a holiday too).
In the last 2 days, I have called BOF what I estimate would be approximately 20 times, at all hours of the day and evening. I have 6 different numbers for them, and have not received a response from any of the 3 that I could actually leave messages on. 2 of the other numbers inform me that "the mailbox is full", so I am unable to leave a message. The last one I called is from the rep who performed my initial dealer inspection approximately 8 months ago, but it gives me some nonsense about "you do not have to dial a 9" when dialing an interior number. I'm in area code 707, they're in 916. How the heck is that an interior number?
Now I have a customer who is freaking out, and apparently no way to contact BOF in a timely fashion. Maybe he was wrong about the date he picked up the first pistol, maybe he wasn't, but isn't BOF supposed to KNOW this kind of stuff?
How the heck does one get a "possible" 1-in-30 violation? It either is, or it isn't, right? And they have computers and records and all sorts of techie stuff that tell them one way or another, right? How could the rep speaking with ME have any bearing on when this guy picked up the first pistol? I have far less information than they have available; how could I have any effect on this outside of sending in a properly filled out DROS like a good little FFL?
Anyway, I appeal to my fellow FFL's: could anyone possibly give me a number that I can call (PM is fine) where someone from BOF will actually pick up the phone, or at least call me back? If the customer misspoke about the pickup date of the first handgun, fine. I know DOJ is understaffed and all, but do they really not have 5 minutes to call me and say, "Yep, he's violated 1-in-30, it'll have to be cancelled", or simply go ahead and hit the "proceed" button on their computer? Am I the one who's crazy here?
I really don't know where to go from here, so any help would be greatly appreciated!
On December 29th at approximately 4:45 PM, I received a call from BOF informing me that they would like to speak to me about the DROS in question regarding a "possible" 1-in-30 violation. I returned the call, but received no answer so I left a voice mail.
On December 30th, again at approximately 4:45 PM, I received a call from the same BOF rep that they would be delaying the DROS until I was able to speak to them. So far, my bad; I missed their 2 phone calls, so fair enough.
Then came the intervening weekend and holiday. I called back on January 2nd even though the banks were closed, and not surprisingly received no response (the state being what it is, I figured they probably got a holiday too).
In the last 2 days, I have called BOF what I estimate would be approximately 20 times, at all hours of the day and evening. I have 6 different numbers for them, and have not received a response from any of the 3 that I could actually leave messages on. 2 of the other numbers inform me that "the mailbox is full", so I am unable to leave a message. The last one I called is from the rep who performed my initial dealer inspection approximately 8 months ago, but it gives me some nonsense about "you do not have to dial a 9" when dialing an interior number. I'm in area code 707, they're in 916. How the heck is that an interior number?
Now I have a customer who is freaking out, and apparently no way to contact BOF in a timely fashion. Maybe he was wrong about the date he picked up the first pistol, maybe he wasn't, but isn't BOF supposed to KNOW this kind of stuff?
How the heck does one get a "possible" 1-in-30 violation? It either is, or it isn't, right? And they have computers and records and all sorts of techie stuff that tell them one way or another, right? How could the rep speaking with ME have any bearing on when this guy picked up the first pistol? I have far less information than they have available; how could I have any effect on this outside of sending in a properly filled out DROS like a good little FFL?
Anyway, I appeal to my fellow FFL's: could anyone possibly give me a number that I can call (PM is fine) where someone from BOF will actually pick up the phone, or at least call me back? If the customer misspoke about the pickup date of the first handgun, fine. I know DOJ is understaffed and all, but do they really not have 5 minutes to call me and say, "Yep, he's violated 1-in-30, it'll have to be cancelled", or simply go ahead and hit the "proceed" button on their computer? Am I the one who's crazy here?

I really don't know where to go from here, so any help would be greatly appreciated!


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