How long to check in an item before contacting customer?

[rice_man]

A question as to how this process works for other FFL's.

The last time I ordered a firearm and had it shipped to my FFL I thought I would give them a coutesy call to let them know I was having something sent to them. They told me it wasn't be necessary to call and that they would contact me when it arrived - which they did. Smooth process.

Fast forward to today. I placed an order directly from Springfield Armory on Nov 11. It was shipped out and received/signed for at my FFL on Dec 2. Haven't been contacted by the FFL yet but figure with how busy everything is a week is probably the going rate of processing?

What say you FFLs? How long before I try to contact them? I don't want to be "that guy" that is impatient and bugging them. What is the etiquette as to not piss them off?

Thanks in advance for sharing your side.

[Nardo1895]

IMO, you've given them a week, I'd call. Its hard to keep track of everything going on, especially tracking down an order they didn't make themselves. Sometimes I forget to check and notify a customer his DROS has cleared. I appreciate a friendly reminder.

I'm sort of surprised they would give you carte blanche for shipping stuff without checking first. What if its an off-roster handgun or an Assault Weapon? None of my business tho...

[Mongoos913]

Sometimes the shipper doesn't always include buyers contact info. The FFL might not know who to contact. I've had that happen before. I always call a few days after they signed for it.

[hermosabeach]

I’d contact them today. In the future, a courtesy email is nice too

[ronlglock]

Sometimes the shipper doesn't always include buyers contact info. The FFL might not know who to contact. I've had that happen before. I always call a few days after they signed for it.

This. We've gotten plenty of firearms with the buyer's name and little else.

[ugimports]

This. We've gotten plenty of firearms with the buyer's name and little else.

We get some without even the buyer's name! Those are fun...

[SkyHawk]

I agree they may not know who to contact.

You are damned if you do and damned if you don't with some FFLs. "Don't call us we'll call you" doesn't work if something shows up without contact info - but they've trained their customers not to call

I always let my FFL know by email beforehand that I am having something sent and include a link to what I am getting. I email them a copy of my invoice after I order and then any tracking info if I get any.

[acespawnshop]

We ask everyone to give us 24 hours minimum to log everything in. That being said if its been a week as everyone has stated, most likely they don't know who to contact. It happens to us about 1 out of 10 guns where we get a gun and no invoice. It almost always happens when the guns are drop shipped.

[QuinnBayArea]

Agreed with above. They might not have your number. Give em a call.

[rice_man]

Thanks for the responses. I did look at the shipping invoice and it did not have my contact information. So that may be the issue. I sent an email today - I'll let everyone here know how it turns out.

Thanks again

[rice_man]

Update - Yes - the reason I was not called was there was no contact information provided by the shipper. I was able to go in yesterday and start paperwork.

Thanks for everyone who chimed in. Now on to another question about this transaction.

I asked the guy behind the counter to please process this with 30-day restriction exemption and provided a copy of my FFL03 and COE. He told me that they used to do that but don't do it anymore because they got in trouble for it. I even brought a copy of the update bulletin to show him. He finally asked the owner and the owner corrected him. No problem.

Here is where I think the problem is. I provided my CCW permit for FSC Exemption. But instead of putting code X41 down he put X13. Problem is the firearm being transfered is new and not a curio relic.

I sent an email this morning to my FFL to asking if this is an issue and if they need me to come back in to correct anything. I'll let you know when I hear from them.

In the mean time, I would love to hear feedback from our FFL members here on how this should be handled moving forward.

Thanks again in advance for the input from our CG FFLs

[rice_man]

Update.... Very quick reply considering they are not open yet today. Kudos to the owner!!!

You are correct. ... should have listed your CCW as your FSC exemption for a modern gun. I can't change it at this point and it won't (shouldn't) affect the DROS being approved so it is fine. I will send an email to our DOJ inspector now and ask her if she can change it on her end. My guess is that she can't, but I'll get it updated if we can.

[XxWoodsHunterxX]

We get some without even the buyer's name! Those are fun...

I have a shotgun from sportsmans I believe that is about 4 years old, no name no info and never got a call from anyone asking if their firearm has arrived.

[dvs762]

I get guns with no buyers name. no invoices.no ffls. no cflc letters. private sales with no ID and NO buyers names. I tell everyone to track their packages to me because sometimes thats the only way i know who its for. Lots of FFlS are lazy as F..they are swamped like we are. I have people order and forget for a year they bought something then never answer calls or emails then get mad when i charge storage fees. I had a guy move out of Cali and forget he sent me a box of receivers. its frikin amazing...i feel like Sherlock Holmes sometimes tracking this stuff down..