CFARS headache

[rolomac]

My COE will expire in October so I want to get it renewed in a timely fashion. First step - go to CFARS. Enter my username and password and am told my password has expired. OK - so just need to reset it. Instructions say to reset password use the "forgot password" link. OK - so I check that and am asked for my email address - no problem - and I have to do the proof that I'm not a robot thing. Then I get a message that says an email has been sent which will give me instructions on how to do a password reset. So I go to my email and - sure enough there is an email from CFARS. Open it up and there is the link to post in my browser. OK - so I click the link and save it and then paste it into my browser and hit enter. Now I'm back to the CFARS page where I started and there is a message telling me my token has expired. Token? What? OK - so I've done this repeatedly about ten times to see if there is something I'm doing wrong and keep getting the same thing. I tried calling the CFARS number - that's a joke! No help there! And I emailed CFARS and politely told them what was happening and begging for help. No response after three days. I'm betting I'm not the only one to ever encounter this - so I'm asking for advice, tips, clues or anything that might get me over this frustration. Thanks for any help you might be able to give.

rolomac

[ugimports]

Try pasting link into a private window. May be some cache or cookie issue.

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[jconfus]

Yeah like Anthony said to private mode.
Or if it does not work you can delete the cookie. Google it .


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[Tyke8319]

My COE will expire in October so I want to get it renewed in a timely fashion. First step - go to CFARS. Enter my username and password and am told my password has expired. OK - so just need to reset it. Instructions say to reset password use the "forgot password" link. OK - so I check that and am asked for my email address - no problem - and I have to do the proof that I'm not a robot thing. Then I get a message that says an email has been sent which will give me instructions on how to do a password reset. So I go to my email and - sure enough there is an email from CFARS. Open it up and there is the link to post in my browser. OK - so I click the link and save it and then paste it into my browser and hit enter. Now I'm back to the CFARS page where I started and there is a message telling me my token has expired. Token? What? OK - so I've done this repeatedly about ten times to see if there is something I'm doing wrong and keep getting the same thing. I tried calling the CFARS number - that's a joke! No help there! And I emailed CFARS and politely told them what was happening and begging for help. No response after three days. I'm betting I'm not the only one to ever encounter this - so I'm asking for advice, tips, clues or anything that might get me over this frustration. Thanks for any help you might be able to give.

rolomac

Same thing has happened to me every time I FORGET that once you have the new password (-098fdasa;-98) or whatever they give you...that is your NEW PASSWORD. You must go completely out of the system and start over entering your USER NAME then enter the PASSWORD (9_*:PKJBVG) they emailed you...then change to what ever password you want.

[Cortelli]

Hope you figure it out.

On a related point, since I just renewed my COE, it now requires an upload of CA Real ID or other ID. According to DOJ, this is due to a reg that went into effect July 1. I didn't notice on my initial renewal effort and got an email showing a need to upload before my renewal would be processed.

So be prepared with an image of your DL or other ID if you don't have a Real ID. (All this despite the fact that they have your fingerprints, and all info on your DL such as number, etc.)

And, BTW, renewals are very quick. You're in no rush if your current expires in October.

[jconfus]

Hope you figure it out.



On a related point, since I just renewed my COE, it now requires an upload of CA Real ID or other ID. According to DOJ, this is due to a reg that went into effect July 1. I didn't notice on my initial renewal effort and got an email showing a need to upload before my renewal would be processed.



So be prepared with an image of your DL or other ID if you don't have a Real ID. (All this despite the fact that they have your fingerprints, and all info on your DL such as number, etc.)



And, BTW, renewals are very quick. You're in no rush if your current expires in October.

[Cortelli]

Yeah, that's correct. Should have specified a CDL that doesn't have FLA, whether RealId or not.

[jconfus]

Yeah, that's correct. Should have specified a CDL that doesn't have FLA, whether RealId or not.

Yeah I think I have a year or two before I have to drag my butt to my favorite government agency, DMV, to get my real ID.


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[Tyke8319]

Yeah I think I have a year or two before I have to drag my butt to my favorite government agency, DMV, to get my real ID.


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It's my understanding that all of CA must have it by Oct. 2020.

[jconfus]

It's my understanding that all of CA must have it by Oct. 2020.

Right. I looked at mine and it says expires oct 2020.
But I said year or two so I am not wrong either


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