Uptime Requirements

[ugimports]

How do we demand uptime requirements? e.g., if we're going to get shafted with all these new bills/laws is it unreasonable for us to ask the legislature to put in uptime requirements for ANYTHING that requires a computer system?

e.g., New Ammo Reg - Uptime requirements 24x7 99.9% uptime - failure to do so gives credit back to all Ammunition Vendors
DES system - Uptime requirements 24x7 99.999% uptime - failure to do so gives credit back to all FFLs based on number of transactions unable to complete

etc...

We're paying the the dang service.. we should be credited if it's not working and if they can't meet 99.999% then what the hell are they spending all our DROS fees on? They had a dang surplus...which means they are not spending the money where they should.

[kemasa]

There should also be a means of conducting the service if the system is down.

The cost is far more than the fees. If a customer comes back, that costs them a lot. No business being able to be conducted means no income, but the expenses continue.

Separate and redundant servers should be required.

[ugimports]

There should also be a means of conducting the service if the system is down.

The cost is far more than the fees. If a customer comes back, that costs them a lot. No business being able to be conducted means no income, but the expenses continue.

Separate and redundant servers should be required.

They should not be allowed to say "We do not anticipate any outages..." -- The US doesn't anticipate Nuclear War, but they aren't going to get rid of their nukes...I wonder why....

[taperxz]

Saturday at 3:30 there was a little over 800 DROS submits.

Even if there were 1800, 18,000! What modern hardware or software couldn't handle 18,000 submissions????

Think of DMV and all the registrations they perform for various things. It's nuts.

[kemasa]

They should not be allowed to say "We do not anticipate any outages..." -- The US doesn't anticipate Nuclear War, but they aren't going to get rid of their nukes...I wonder why....

Well, they should be pressed on such a stupid statement, but they are the government and have no money, only what they steal from people.

I wonder what their response would be if it was demanded that they pay businesses if there is a downtime. Nothing to worry about if they don't have a problem.

Saying that they don't anticipate any problems means that they should be fired. Anyone who works with computers KNOWS there will be problems.

[kemasa]

Saturday at 3:30 there was a little over 800 DROS submits.

Even if there were 1800, 18,000! What modern hardware or software couldn't handle 18,000 submissions????

Think of DMV and all the registrations they perform for various things. It's nuts.

Put all your eggs in one small basket and you will have a mess.

The telling sign is that ALL systems become unavailable at the same time.

[ugimports]

Put all your eggs in one small basket and you will have a mess.

The telling sign is that ALL systems become unavailable at the same time.

This lends credibility to the rumor I heard that they run everything on a single server....

[rbetts]

Out of Fairfield with little or no weekend representation there. . .Remember they are state workers and can't be fired for poor performance!! How about some sort of performance lawsuit?

[Addax]

IMHO This is all being done by design, or lack thereof (Their IT set up is not so great)..

I know a lot about Info Tech and it is not very costly to set up a couple of racks with servers, switches, set them up with a fail over in another location and have a large is enough data pipe to cover it. We are talking about a 1/1000 of drop in the overall state budget bucket. But the state will spend millions and billions of $$ on Sanctuary Cities and High Speed Rail...

What it looks and feels like is happening (without knowing how they have their datacenter(s) truly set up) is that the DOJ or their IT team are running everything on a couple of shared servers pigging backing on switching data pipe for other state agencies, plus the new AW Reg system is also more than likely running on the same servers and data / internet connections....

They have to bring down the systems we rely on when they are conducting an update, or when they are overwhelmed, which also tells me that they have a shoestring budget IT set up for the systems we as dealers are relying on to conduct our business pursuant to the PC and State Laws/Regs.

[kemasa]

The problem is that they don't care if there is a problem. FFLs can't fire them. They don't have to pay anything. If there is a downtime then it just serves their agenda.

There are problems with the DES, have you see any fixes for all of the problems? FFLs have to deal with the issues by workarounds, not real solutions. FFLs don't get answers and then they wipe out the issue log so that there is no proof, which means you really need to screenshot any and all responses from them.

So why should they do the right thing? Worse case there is a lawsuit, which takes decades and costs those bringing it a lot of money. The real people who should bring the lawsuit are the customers, but I don't know that they really have standing and the FFLs don't tend to have the time and money to do it. Until they have a real reason to care, nothing will change except people who get fed up will leave the state, which then makes the problems here worse.

[Addax]

The problem is that they don't care if there is a problem. FFLs can't fire them. They don't have to pay anything. If there is a downtime then it just serves their agenda.

There are problems with the DES, have you see any fixes for all of the problems? FFLs have to deal with the issues by workarounds, not real solutions. FFLs don't get answers and then they wipe out the issue log so that there is no proof, which means you really need to screenshot any and all responses from them.

So why should they do the right thing? Worse case there is a lawsuit, which takes decades and costs those bringing it a lot of money. The real people who should bring the lawsuit are the customers, but I don't know that they really have standing and the FFLs don't tend to have the time and money to do it. Until they have a real reason to care, nothing will change except people who get fed up will leave the state, which then makes the problems here worse.

Yep.. This situation, and many other things (i.e. SB464, and the 1 in 30 for long guns, new AW laws/registration) are by design to frustrate the people, create as many road blocks as possible and to get more gun owners and gun businesses to leave.