UPS made BIG mistake

[Wyseguy]

I am a home FFL dealer, and have had many firearms delivered to my home. Sometimes, the sending dealer will add the name of the buyer in the address column, but will always use my dealer name and address. This time, the buyers phone number was also included. I was expecting a shipment (two shotguns) today, but was not home when the driver arrived, and, since the shipper requested a signature, as required, the driver just left a UPS note reporting that nobody was there for a signature, and the item would be redelivered tomorrow. Since I missed the delivery by just minutes, I called UPS and asked them to hold the package at the UPS hub, which they agreed, and I was told that it would be ready for pick-up anytime after 7:30 tonight. At 6:15 tonight, the buyer called me and told me that the UPS driver called him, and asked him what his address was, so he could deliver the package to him. After UPS delivered the package to him, he called me (thankfully) and asked what he should do. I immediately asked him if he could bring it to my house, which he did. I contacted UPS, and was initially told that the item was delivered, and that was it. I told them that I am an FFL dealer, and that the item was delivered to an unlicensed individual. They asked what my address was, and when I provided it to them, they stated that the driver said that he delivered it to my address (WRONG). I provided the address of the buyer, and they told me that didn't happen, but a representative from UPS will contact me within the hour (that was two hours ago).
Fortunately for me, the buyer contacted me and gave me the package. If not, I would have never known what happened, and the UPS delivery log would have shown that the package was delivered to my address. I can't imagine what consequences I would have been under when I got audited under those circumstances.
As I have yet to receive a call back from a supervisor from UPS, what should I do, specifically in regards to the driver's bad judgment of changing the delivery address, and having a firearm shipped to an unlicensed individual?

[SkyHawk]

UPS has GPS on the trucks and log everything. They can correlate delivery scans to the location and time. They will be able to verify the package was delivered at the wrong address. They even have a new service that lets you live track the truck and see how close it is getting, if you are getting an air shipment. It will be rolled out to all shipments eventually.

It is called follow my delivery. I use it frequently.

https://www.ups.com/content/us/en/resources/techsupport/follow-my-delivery.html

[PaperTarget]

make a big deal of it with ups and call the ATFE and the FBI. That will teach UPS so they never want to handle firearms shipments. that was sarcasm.

[xsefan]

Just remember the government can ship things faster and cheaper than UPS.
I think that's pretty messed up when the government csn do your job better. A call to a supervisor should clear thus up. Let them know you must report this to ATF.
Remind them you are an FFL holder and that they illegally distributed fire arms.

[Wyseguy]

make a big deal of it with ups and call the ATFE and the FBI. That will teach UPS so they never want to handle firearms shipments. that was sarcasm.

Yes, I caught that after the sixth word. But that is the dilemma.

[Your ad here]

UPS sucks. I went to a hub to drop off a pistol to send back to the manufacture. Told the guy I was shipping a pistol. He ran off scared and left me standing there. Ended up using another hub.

[audiophil2]

I had ot deal with a similar issue a few weeks ago. I shipped a POF to Alaska. UPS subcontracts to a charter plane company that flys the boxes to an island. SInce there are only about 600 people on the island the charter company keeps a list of cell numbers and names. They saw the FFLs info on the box and my customers name under it. Since the FFL did not answer the phone they called my customer and he drove out to the pier and picked up the gun. He called me to tell me he was shooting his gun and then slipped out saying he picked it up and did not do the transfer. I laughed and told him if he did not email me a 4473 the same day with a proceed on it I had no choice but to report the gun as stolen. He walked over to his FFLs house and got the paperwork done. No big deal and I was not about to go all drama queen on UPS over a non issue.

[ugimports]

I would have been curious as to the signature they captured as well as not matching you if they checked their logs.

[claylakers]

First 1911 I ever bought was all set up to be delivered to my local FFL...they're on the lookout for it....I come home from work and what do you know..."I've got mail." So I call my local FFL and tell them I think this package was meant for you...take it over to them, fill out papers, pay my $35, wait 10 days and then come back and pick it up again. Playing by the rules can be a pain in the ***** sometimes