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  • Dark Paladin
    學者, 羇客, 神戰士
    CGN Contributor - Lifetime
    • Sep 2008
    • 1531

    Question regarding response to 911 calls

    Greetings all,

    So we had to make a 911 call last night at ~1AM, and I wanted to get some different perspectives on how the call went down.

    I live in Mission Viejo, which contracts out police services to Orange County SD. The condos I live in is surrounded by low valleys filled with trees, and is known by local authorities to be inhabited by migrant homeless people who cooks meth on occasion. We've had to call on them before because of the fires they were starting was filling the neighborhood with acrid smoke.

    Last night at ~1AM, I was woken up by a loud bang which felt like it was right outside the house, followed by a louder crash. I immediately checked all the rooms in the house, and then my roommate called 911 to report the incident and requested deputies to come and investigate. After making sure there was no one hiding near the front door, we proceeded outside to check on the neighbors. Did not find anything out of the ordinary. I did visually confirm part of the campsite used by the homeless migrants, and noticed movement within the treeline near the campsite. I chose to stay back, observe, and gather as much information as I could.

    We waited for almost an hour for responders to show. Nothing. We called 911 back almost an hour later and asked for an update, and was told a unit did arrive and cleared the call.

    For almost the entire time my roommate was standing in the condo parking lot waiting for cops to show. The lot itself was well lit, and we could keep eyes on the front door to the house (there is no backdoor, only the garage which faces the parking lot that we stood in). So I am 100% positive no unit ever showed, nor did any officer make contact.

    So what are y'alls opinion of what happened last night? Did I overreact in calling 911? Are responders required to make contact to the caller in situations like this? Is there something I should have done differently next time?
  • #2
    yzErnie
    CGN/CGSSA Contributor - Lifetime
    CGN Contributor - Lifetime
    • Mar 2007
    • 6309

    Originally posted by Dark Paladin
    So what are y'alls opinion of what happened last night? Did I overreact in calling 911? Are responders required to make contact to the caller in situations like this? Is there something I should have done differently next time?
    Overreact?...for the original call for service or your writing above?

    Contact?...not required.

    Is there something I should have done differently next time?...Two different tenses in the question but I can't answer that for sure, only know one side.

    Many times we do respond to calls and use a different approach than the caller thinks we should. The unit(s) could have gone onscene and you never knew it.
    The satisfaction of a job well done is to be the one who has done it

    Originally posted by RazoE
    I don't feel a thing when some cop gets ghosted.

    Comment

    • #3
      Dark Paladin
      學者, 羇客, 神戰士
      CGN Contributor - Lifetime
      • Sep 2008
      • 1531

      Originally posted by yzernie
      Overreact?...for the original call for service or your writing above?
      Original call for service

      Originally posted by yzernie
      Is there something I should have done differently next time?...Two different tenses in the question but I can't answer that for sure, only know one side.
      Allow me to rephrase. . . is there something I should do differently next time? And yes, we only know my side, that's why I was hoping for insights from a responder's POV.

      Thanks!

      Comment

      • #4
        Rockit
        Senior Member
        • Dec 2007
        • 1337

        You can request officer contact if you want it.

        Comment

        • #5
          P5Ret
          Calguns Addict
          • Oct 2010
          • 6374

          I think there are a couple pieces of info missing in order to make an intelligent response. What did your roommate say when he/she called in? I would also want to know how it was dispatched, suspicious circumstances, possible auto collision or what?
          I don't think they did not respond. Since none of us know what type of call they were responding to, it is hard to judge if the response was appropriate or not. As far as cooking meth in the tree's, I'd be kind of doubtful on that. It can be done I suppose but an open flame near where someone is cooking meth even outdoors is a bad idea.

          Comment

          • #6
            Dark Paladin
            學者, 羇客, 神戰士
            CGN Contributor - Lifetime
            • Sep 2008
            • 1531

            Originally posted by P5Ret
            I think there are a couple pieces of info missing in order to make an intelligent response. What did your roommate say when he/she called in? I would also want to know how it was dispatched, suspicious circumstances, possible auto collision or what?
            I don't think they did not respond. Since none of us know what type of call they were responding to, it is hard to judge if the response was appropriate or not. As far as cooking meth in the tree's, I'd be kind of doubtful on that. It can be done I suppose but an open flame near where someone is cooking meth even outdoors is a bad idea.
            The phrases used on the call were: "we heard loud bang outside and what sounded like a crash, we would like to have deputies onsite to investigate, we don't know what it was, we are afraid for our safety". I have no idea how the dispatcher categorized the call based on the information given over the phone, other than being told a unit is being dispatched and to wait for them to arrive.

            In regards to cooking meth, both PD and FD were called out before to evict the homeless from the illegal campsite. Conversations with the officers afterwards confirmed they were trying to cook meth with open flames. I am not sure how that's even doable, but that was the information passed onto us. I agree open flames in a wooded area during a dry spell is a bad idea. . . that's kind of why we called it in the first place.

            Comment

            • #7
              Dark Paladin
              學者, 羇客, 神戰士
              CGN Contributor - Lifetime
              • Sep 2008
              • 1531

              So we got a hold of the watch commander, and he pulled the logs and the call recording. After comparing notes he found a couple of issues with the call.

              First off, roommate clearly requested police contact on the call. 911 dispatcher keyed in the request incorrectly, and put the call as a no-contact instead.

              Second, the deputies allegedly showed up around 1:40AM to check the treeline. Problem is, we didn't leave the parking lot and head back into the house until 1:55AM.

              Watch commander is going to have the on duty sergeant give us a call back tonight to see if they have more details on what transpired.

              Comment

              • #8
                TrailerparkTrash
                Veteran Member
                • Oct 2005
                • 4249

                When I was in junior high, I once heard a story about a transient camp going up in flames. The bums scattered and the camp was gone. No more problems according to the news paper story.
                sigpic

                It`s funny to me to see how angry an atheist is over a God they don`t believe in.` -Jack Hibbs

                -ΙΧΘΥΣ <><

                Comment

                • #9
                  Dark Paladin
                  學者, 羇客, 神戰士
                  CGN Contributor - Lifetime
                  • Sep 2008
                  • 1531

                  So, instead of the on duty sergeant calling, this was bumped to the Chief. He reviewed the call recording and the dispatcher's notes, and concluded that the fault mostly laid with the dispatcher for typing in incorrect information. The distress in the call was lost in translation (amongst other things) and thus the responding deputies had no clue what they were supposed to look for or who to talk to. He will be having a come-to-jesus meeting with the dispatcher as this has severe ramifications to the department as a whole. Additionally, he is charging the special enforcement team to conduct another sweep through the area to evict any vagarants and demolish unauthorized encampments. Good on him to step up to the task and try to remedy the situation. Now we just have to see that it was followed through.

                  Comment

                  • #10
                    mixicus
                    Senior Member
                    • Jun 2009
                    • 624

                    Did I overreact in calling 911?...Nope. If you are trying to fingure out if you should/shouldn't call...call.

                    Are responders required to make contact to the caller in situations like this?...For a non-specific, loud noise somewhere in the general area...no. If you report, 'it sounds like somebody is trying to get in to my house/garage/shed'...you will most likely get contact to confirm you are safe.

                    As for doubting if a unit showed...you didn't see them doesn't mean they weren't there. Remember, they are checking the general area not a specific location. You may be thinking, 'hey they'll be coming from there and checking that.' but based on the info the unit gets from dispatch, the deputy may come from a different way, walk in, check another area that is more likely to be the source of the complaint based on experience, etc. Or there could be confusion in the description like saying 'north side' when the RP is looking west or 'by the green Honda parked by the building' and the deputy finds a green Honda on the other side of the building that the RP doesn't know about.

                    Comment

                    • #11
                      Dark Paladin
                      學者, 羇客, 神戰士
                      CGN Contributor - Lifetime
                      • Sep 2008
                      • 1531

                      Originally posted by mixicus
                      As for doubting if a unit showed...you didn't see them doesn't mean they weren't there. Remember, they are checking the general area not a specific location. You may be thinking, 'hey they'll be coming from there and checking that.' but based on the info the unit gets from dispatch, the deputy may come from a different way, walk in, check another area that is more likely to be the source of the complaint based on experience, etc. Or there could be confusion in the description like saying 'north side' when the RP is looking west or 'by the green Honda parked by the building' and the deputy finds a green Honda on the other side of the building that the RP doesn't know about.
                      After talking to the LT, it was similar to what you described. Because of the erroneous information sent by the dispatcher, responding deputies went in from a totally direction and patrolled a totally different area. Our paths never crossed. So in effect, both our viewpoints were correct. We never saw the deputies, and the deputies did respond (albeit in the wrong area).

                      Comment

                      • #12
                        2shotjoe
                        CGN/CGSSA Contributor
                        CGN Contributor
                        • Feb 2011
                        • 26546

                        Aliens got to the cops, wiped their memory and left a fake one.


                        Originally posted by Kestryll
                        ..you're kind of a sad excuse for an attorney...
                        Originally posted by Libertarian777
                        ...Don't pick either side....

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