This is where a lot of problems come up, and the reason for the no gratuity policies. What happens when another business down the street doesn't get the same response time? What happens when a place that does give discounts doesn't get the response they think they've "earned" through their losses in discounts.
In my opinion a discount or gratuity is okay when it is a way of the company showing their thanks for the service of the people getting the discount. It's not okay when the people getting the discount think it's something they've earned through their service.
I work LP for Sport Chalet, we have a discount for not only LEO, but fire, EMS, and military as well. On or off duty. We just tell the officers, show the clerk your badge. I don't see this as the people asking for a discount, I just see it as them providing verification of who they are for an already existing discount.
I've told all my cashiers, if anybody refuses or says anything about they're not supposed to take the discount, remove it immediately. Not only does this keep the person from being in an awkward position, but this is a business. If you want to give us more money, we're not going to say no.
In my opinion a discount or gratuity is okay when it is a way of the company showing their thanks for the service of the people getting the discount. It's not okay when the people getting the discount think it's something they've earned through their service.
I work LP for Sport Chalet, we have a discount for not only LEO, but fire, EMS, and military as well. On or off duty. We just tell the officers, show the clerk your badge. I don't see this as the people asking for a discount, I just see it as them providing verification of who they are for an already existing discount.
I've told all my cashiers, if anybody refuses or says anything about they're not supposed to take the discount, remove it immediately. Not only does this keep the person from being in an awkward position, but this is a business. If you want to give us more money, we're not going to say no.


God Did Not Create All Men Equal, Colonel Colt Did.
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