Proforce customer service

[Pryde]

Has anyone recently noticed that customer service at Proforce has really gone downhill?

I went there last week to buy a gun after calling in the morning to verify it was in stock "Yes it is, we have plenty of them", only to arrive and find out they didn't have any. When I asked the manager about this (he was the one I talked to on the phone) he told me "Did you put it on hold? Yea, Didn't think so" and walked away from me. When confronted, he gave me some BS answer about how they only had one and it may have been sold.

I've always had good experiences there in the past but it seems like all the old staff there are gone and the people working there now are either clueless or have attitudes. I understand that they are busy as hell in there sometimes but with the way things are now it makes me really hesitant to give them my business.

[1911su16b870]

Last time I went out to Brea, there was a huge line in the shop-the secret is out! I have allways had good experiences there, no complaints.

[Blademan21]

Their customer service has been excellant as is their phone etiquette. Always been a pleasure to do business with any of the staff.

[tom2]

I've been there a hand full of times. No problems / complaints.

[Ron-Solo]

I've had hit & miss with them. Really good when buying a Glock, really really bad when trying to get some Sig magazines.

My first stop is always All State Police Equipment in Pomona for LE stuff. Equal or better prices, and no attitude.

[Watchur6]

Never had a problem with them at all. Just picked up a G17 the other day and they were still willing to help me out, even though I showed up 3 min. to closing and were still courteous and polite.

[003]

Try Force Tactical. Great customer service, excellent prices, overall a very nice place for cops to shop. Glocks for $425.00.

http://storefront.forcetactical.com/

[KALIDAWG8996]

I've never had a problem at Proforce and they've always been pretty good with any questions or help but, if someone spoke to me in such a manner I'd set him straight then walk.....espcially if I drove from who knows where just to give them my business. That type of courtesy would be seriously uncalled for.....

[trendar5]

I'd start calling and putting guns "on hold," and then run out of time that day to stop by.

[rgray]

I purchased my new duty gun from them in December. When I arrived to pick it up, they were having computer issues. They were all very nice and gave me an additional discount for having to wait for the computer issues to be sorted out. They were professional and courteous.

[SarcoBlaster]

Never an issue and I've dealt with pretty much everybody there.

[qbi2001]

One more here with no problems. I deal with the guys every couple of months and the only issue I've had was the wait when they were busy. Cant blame em for that.

[Will Goes Boing]

IMO their customer service is pretty awesome... I've had several occasions where they really went out of their way to do something for me.

[Pryde]

I had good experiences the past but that most recent experience just left a bad taste in my mouth.

On a somewhat related note, I just discovered a place called Adamson Police Products in Los Alamitos that seems pretty legit. They have a small gun counter but their focus is more on uniform items, holsters and body armor, they do carry hi-caps of all brands and sizes. The salesman said that they can pretty order any gun for you at LE prices if you were looking to purchase a firearm and they have reasonable prices and good stock levels on ammo. Customer service aside, it is a lot closer than Brea for me.

[Will Goes Boing]

The thing about proforce is.... if you're buying a glock.... their prices are phenomenal. But if you're looking to get something other than a glock, there are places that have great prices + they will give you a 10% LEO discount.

Proforce quoted me $1070 before dros and tax on a Kimber 1911 + a 1 year wait. I found the same gun at Fieldtime in Westminster for $970 OTD after dros and taxes with the 10% leo discount.

If you're looking for a good price you just have to shop around. I'll buy from whoever has the lowest price.... good customer is just a bonus.