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Hey there all - just a quick "kudos" to Mike at ROG Tactical. I recently ordered one of their Spike's LPKs, and it turned out (on opening the package) that Spike's had shorted me a forward pivot pin. UGH - no fun.
I sent an email to mike at ROG; and within ten minutes (late on a Friday mind you!), had responded with his apologies (sounds like this has been a recurring problem), and by 9 PM Friday night - had the replacement part packaged and ready to ship.
What's more; Mike also included a few additional goodies to make up for the issue - VERY unexpected (considering it was Spike's fault) and VERY much appreciated!
Anyway; definitely looking forward to doing more business with him soon!
I sent an email to mike at ROG; and within ten minutes (late on a Friday mind you!), had responded with his apologies (sounds like this has been a recurring problem), and by 9 PM Friday night - had the replacement part packaged and ready to ship.
What's more; Mike also included a few additional goodies to make up for the issue - VERY unexpected (considering it was Spike's fault) and VERY much appreciated!
Anyway; definitely looking forward to doing more business with him soon!
