Jack Ross Ammo Ponzi scheme? Out of business?

[AirShark]

I ordered a couple hundred bucks worth of ammo from Jack Ross. It didn't come on the expected date, and it didn't come for 2 weeks after. I asked them to refund the money, and three days later a check came in the mail.

Not a terrible experience, but I would have rather had the ammo.

Do you mind me asking when you ordered, when and how you asked for a refund?

I can't get them to answer the phone, reply to an email or return a voicemail left on their machine.

[freonr22]

tag

[bombadillo]

I'd say give them a bit of time, but that is total BS that they charged you upfront before shipping.

[bombadillo]

I'd say give them a bit of time, but that is total BS that they charged you upfront before shipping.

[tankerman]

I've heard this type of thing has happened to small business that get involved with Goupon.

What happens is they offer a very low sale/introductory price in hopes of attracting customers that will spend additional money on non-sale items or become repeat customers buying regularly priced merchandise, but what happens is the business ends up being overwhelmed by high numbs of customers that placed orders the initial low price offering that the business starts losing major money trying to fill the orders. some of these businesses do not survive.

[AirShark]

I've heard this type of thing has happened to small business that get involved with Goupon.

What happens is they offer a very low sale/introductory price in hopes of attracting customers that will spend additional money on non-sale items or become repeat customers buying regularly priced merchandise, but what happens is the business ends up being overwhelmed by high numbs of customers that placed orders the initial low price offering that the business starts losing major money trying to fill the orders. some of these businesses do not survive.

That is a crappy situation. I've heard a few of those stories myself. These guys kept taking orders with money up front for months after they were allegedly millions of rounds backlogged. That's not unfortunate or even sad... It's just wrong lol.

[TechPro]

I'm a victim/customer too and my story is much the same as many others. I placed an order earlier in the year and received a case of 9mm ammo within a few weeks from Jack Ross Ammo. So in March (21st) I place another order for 2 more cases. I was order #916. I called and left voice messages, sent email and commented on Facebook. I spoke to Tia several times when they were still answering the phones. And eventually on June 21st, I received half my order.

I emailed JRA again and on June 25th Tia responded telling me that they shipped half my order and the other half would ship "this week". But so far that second 1000 rounds of 9mm has not shown up.

I agree with Airshark, enough is enough. I've been a nice guy and remained calm and friendly. I was hoping JRA would succeed and I was willing to wait as long as I had confidence that I would eventually receive my order. Then their Facebook page dissappeared. That's what really got my attention and made me wake up. Then the Facebook page came back. And today it's gone again. I didn't even know there was a way to shut off a Facebook page and then resurrect it again...

Now I'm feeling like I've been a gullible chump. And now I want to address the principle of the issue, just as Airshark said, to follow through now that my focus is locked on. I want to make sure other's learn from my bad experience. And to be honest, now I want to see JRA punished for their apparent contempt and disrespect of their loyal customers.

So several days ago I documented my paper trail and filed a dispute with my credit card company, (USAA). And I've filed a complaint online with the FTC. There's a regulation called the 30 day rule that defines how a mail order (or internet store) must notify customers when ship dates exceed promised dates, or if no date is promised, within 30 days. And there are significant penalties. I urge others who may have been misled or unfairly treated by JackRossAmmo, to file a complaint with the FTC. Maybe if enough similar complaints are received, it may escalate the issue and get traction. Here's a link to the FTC complaint form:

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

I'm hopeful that my bank will refund my money for the outstanding $159.00. I am right on 116 days since my original purchase, and hope USAA will process my dispute and issue a backcharge. I've tried to call JRA almost daily for the past week but can't even leave a voice message. I will mail them a letter later today.

It's a shame. I wanted these guys to succeed. But they've shown their contempt for me by ignoring my emails and voice messages; by making false promises and lying to me. Now I want a final resolution and I want to make sure this kind of thing doesn't go unnoticed.

[caideN]

Jack Ross failed because they didn't really have a cap on the large amount of sales they were taking. Their cost is quite low and I believe I waited 8 weeks to get mine. I totally forgot I put in an order until it came in the mail. I'm sure they are all good people but just failed at running their business efficiently. It almost feels like we were investing the the company than paying for the ammo.

[Dark Mod]

Since I am Reno, NV for school I will stop by at Jack Ross's. I am curious to see what they actually have and see what they say in person.

I will update with pictures.

Oh Hell yeah, Sh**s about to get real.

Im all for cutting them a break, but the shadyness of not responding and closing their facebook account is difficult to reconcile.

Let it be known that we Calgunners are legion, our reach spans well beyond Californias borders, and they will be held accountable.

Feel free to screw over a couple customers, just be prepared for the backlash.

[bronco77]

Do you mind me asking when you ordered, when and how you asked for a refund?

I can't get them to answer the phone, reply to an email or return a voicemail left on their machine.

I ordered from them at the beginning of April. After about 3 weeks I got a little annoyed that they already had my money but hadn't shipped. I sent an email to sales@jackrossammo.com to request a refund. About a week later I got the check. Around May 5th or so is when I got the refund.

[Na-vah-duh]

Well after stopping by their new facility I can confirm they are not out of business (Yet) They literally moved to the building next to their old. The front door was locked for some reason. After being let in I instantly heard the phone ringing and it didn't stop the short time I was there. The woman ignored it and when I gave her the "stare" like go get the phone she replies If I answered I'd be on the phone all day.

They have a whopping 4 employes Chris himself who looks well fed to say the least, his wife?, some teenager, and a Hispanic woman. I got a quick tour until I said the reason why I was there then I was shown my way out.



There is no way in hell they are going to catch up this year or next.

[Dark Mod]

Pure shenanigans, i feel bad for anyone who placed an order with them. Im sure they have no problems communicating with their range/PD contacts

[Jeepers]

Jack Ross Ammunition
38 minutes ago
Just shipped the last of the new .45 orders. Apologize for the lack of communication. We are lacking the manpower to manage the extraordinary amount of communications by our customers. We understand your frustrations, we are frustrated ourselves. We had the the local BBB rep and a police detective come visit us at the shop due to customers requests. They left disinterested. Once they saw the operation they realized we are like many under- capitalized small business in a tight credit market and down economy, not a Ponzi scheme or some other illegitimate operation.

from there facebook ...

[AirShark]

Well after stopping by their new facility I can confirm they are not out of business (Yet) They literally moved to the building next to their old. The front door was locked for some reason. After being let in I instantly heard the phone ringing and it didn't stop the short time I was there. The woman ignored it and when I gave her the "stare" like go get the phone she replies If I answered I'd be on the phone all day.

They have a whopping 4 employes Chris himself who looks well fed to say the least, his wife?, some teenager, and a Hispanic woman. I got a quick tour until I said the reason why I was there then I was shown my way out.



There is no way in hell they are going to catch up this year or next.

You rock man! What did you say exactly that got you escorted out? I love that you actually stopped by!

[AirShark]

from there facebook ...

I wonder why they keep pulling their Facebook page? Here today gone tomorrow.