Tweet
I've been buying plated bullets from Berry's for a while now, and I recently needed to replenish my 9mm bullets. I placed an order for some 115gr RN bullets, and when they came, I noticed that the bullets were of varying length, as much as .10" off, and the ogive on all the bullets were not uniform.
I wrote them an email and took some pictures with my calipers, and they quickly responded. They decided to refund me for a single box of 250 bullets while allowing me to keep all of the bullets I already had, and additionally sent me some free stuff (hat & t-shirt). I don't think the variations in the length of the bullet and ogive will create any problems, so I'm loading them up anyways.
I then placed another order for some .357 125gr flat point hard cast bullets, and when I received the bullets, they were marked with exactly that on the label, but the bullets inside were flat point round nose. I took some pictures and emailed them again, and they got to me within 12 hours. The person I spoke to (Angie, who I had spoken to over the phone for the prior issue), actually made it personal each time and gave me a call instead of just exchanging emails (very professional, IMO). In my email to them, I told them that I didn't expect anything out of notifying them that I had received a wrong product, just that I wanted to give them a heads up so that other customers did not receive the wrong bullets as well. Regardless of this statement, she notified me that the right bullets would be sent out to me today, free of charge, and I was able to keep the "wrong" bullets I already had been sent.
I'll definitely continue to buy Berry's bullets and recommend them to all my fellow reloaders. They make great bullets, and I've never had a problem with variances in bullet size before, so I figured this was just a piece of machinery falling out of spec one time, which she assured me they double checked and had readjusted. She also made it a point to speak to the shipping dept, and have them open each box to ensure that the bullets in the cases were the one's printed on the label.
I wrote them an email and took some pictures with my calipers, and they quickly responded. They decided to refund me for a single box of 250 bullets while allowing me to keep all of the bullets I already had, and additionally sent me some free stuff (hat & t-shirt). I don't think the variations in the length of the bullet and ogive will create any problems, so I'm loading them up anyways.
I then placed another order for some .357 125gr flat point hard cast bullets, and when I received the bullets, they were marked with exactly that on the label, but the bullets inside were flat point round nose. I took some pictures and emailed them again, and they got to me within 12 hours. The person I spoke to (Angie, who I had spoken to over the phone for the prior issue), actually made it personal each time and gave me a call instead of just exchanging emails (very professional, IMO). In my email to them, I told them that I didn't expect anything out of notifying them that I had received a wrong product, just that I wanted to give them a heads up so that other customers did not receive the wrong bullets as well. Regardless of this statement, she notified me that the right bullets would be sent out to me today, free of charge, and I was able to keep the "wrong" bullets I already had been sent.
I'll definitely continue to buy Berry's bullets and recommend them to all my fellow reloaders. They make great bullets, and I've never had a problem with variances in bullet size before, so I figured this was just a piece of machinery falling out of spec one time, which she assured me they double checked and had readjusted. She also made it a point to speak to the shipping dept, and have them open each box to ensure that the bullets in the cases were the one's printed on the label.
Comment