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I started this thread to pass along what I believed to be important information . I ordered 1200 projectiles in March of this year . I received my order promptly and did not open it until five days ago . Upon opening it I found that there were only 600 projectiles instead of the 1200 ordered. I immediately emailed them about my discovery . Our email exchange went back-and-forth for 24 hours and 24 hours after that I received a tracking number for the 600 projectiles that were missing from the original order .
How great is that for customer service. After that long a time they could’ve reasonably said sorry we can’t help you it’s been too long for you to lodge a complaint . If they had said that I would’ve been unhappy but completely understood but they never even hinted at that . They really never hinted anything they just asked for the shipping label and the invoice which I took pictures of and sent them and that was good enough .
Anyways that may have been one of my best experiences with the company which really had no obligation to make the situation right . I could’ve easily checked to see if there was the right amount of projectiles in the package just by weighing it when I first got it but I didn’t I just set it aside for later . I actually have another package of theirs that I put aside as well but this one was bought several years ago . Sure hope everything’s in that package ha ha .
Thanks Arm or ally , you guys rock
MG
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How great is that for customer service. After that long a time they could’ve reasonably said sorry we can’t help you it’s been too long for you to lodge a complaint . If they had said that I would’ve been unhappy but completely understood but they never even hinted at that . They really never hinted anything they just asked for the shipping label and the invoice which I took pictures of and sent them and that was good enough .
Anyways that may have been one of my best experiences with the company which really had no obligation to make the situation right . I could’ve easily checked to see if there was the right amount of projectiles in the package just by weighing it when I first got it but I didn’t I just set it aside for later . I actually have another package of theirs that I put aside as well but this one was bought several years ago . Sure hope everything’s in that package ha ha .
Thanks Arm or ally , you guys rock
MG
__________
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